Talk to your customers on WhatsApp without leaving the repair record
In addition to email, you can communicate with your customers on WhatsApp: it's usually read within minutes, versus the hours (or spam folder) that email can take. Each organization links its own number, and conversations are saved and organized by repair, with delivery and read receipts. Only shows up in the menu if your organization has WhatsApp enabled.
Accept the responsible-use notice
Before connecting anything, you must accept a mandatory notice about the risk of WhatsApp blocking the number.
Connect your number
In Settings → WhatsApp, click Connect and scan the QR code with the shop's phone WhatsApp (Settings → Linked devices) — just like WhatsApp Web, no install and no credentials.
Chat by repair
From a repair record, you open the customer's WhatsApp thread and type just like in any chat, emojis included.
Send documents
Share the intake sheet, the quote, or the delivery sheet directly over WhatsApp in a single tap. You can choose email or WhatsApp as the pre-selected default channel.
Delivered and read
You'll see whether each message was sent, delivered, and read, just like in the WhatsApp app.
Real risk of blocking — it's not reversible
WhatsApp can ban the number if it detects misuse: no bulk messages or campaigns, don't message people who don't expect it or haven't given you their number, don't send the same message repeatedly to many contacts, and no spam. Use a number dedicated only to the shop — if WhatsApp blocks it, it can't be recovered.
Global WhatsApp inbox
Under WhatsApp Messages you see every conversation, behaving just like the Email inbox: mark as priority, filter by "Unread", and delete an entire conversation (irreversible) from each row's menu.
Default channel for documents
With WhatsApp connected, you choose whether the intake sheet, the quote and the delivery sheet default to sending by email or by WhatsApp.
Sending over WhatsApp depends on the linked phone staying online. If you log out of linked devices from the phone, you'll need to scan the QR again.
Preview — Connect WhatsApp
1. Open WhatsApp on the shop's phone.
2. Go to Settings → Linked devices.
3. Tap Link a device and scan the code.
Automatic WhatsApp notifications
Device repaired: if the customer has no email on file but does have a phone, the "your device is ready" notice is sent automatically via WhatsApp when the repair is marked as repaired.
Service rating: 24 hours after delivery, the rating invitation also goes out via WhatsApp when the customer has no email.
Both messages are recorded in the repair’s chat thread, and they are only sent if your organization has WhatsApp connected. If the customer has an email, these notices go by email, as always.