Deliveries
Return process and sign-off signature
When a repair moves to the Awaiting Pickup status, it appears in the deliveries section. When handing over the device, the customer signs the sign-off form from any device.
Notify the customer
When moving to "Repaired", an automatic email is sent letting them know the device is ready for pickup.
Review the 4 declarations
Before signing, a few mandatory checkboxes must be ticked: device received correctly, functionality verified, and informed of the warranty. If the customer handed over accessories, a fourth one is added: accessories returned. All the boxes shown are required to confirm.
Sign-off signature
Signed digitally on the computer screen or from a phone. Name and ID are pre-filled from the customer's record, but they're editable — useful if someone else picks up the device (a family member, for example).
Service rating: the day after
It is no longer asked at the counter. 24 hours after delivery, the customer receives by email (or WhatsApp if they have no email) a link to rate the service with 1 to 5 stars and an optional comment, from home and at ease.
Delivered + sign-off by email
The repair moves to "Delivered" and, if the customer has email, the sign-off sheet is sent as a PDF. If sending fails or there's no email, the delivery is still recorded — the PDF can be resent later from the record.
Only while "Awaiting Pickup"
The sign-off link can only be completed while the repair is in that status. Opening it for a repair in any other status shows a notice and doesn't allow signing.
No signature, no delivery
A repair can only be marked as "Delivered" with the signed acceptance form: the manual status change rejects the shortcut with a clear notice. Completing the signature registers the delivery automatically — the normal path does not change.
Preview — Sign-off form
Delivery Sign-off
REP-2024-0142 · Laptop HP Pavilion
Declarations
Signature area
Rating
Confirm
The Deliveries inbox
Under Deliveries you only see repairs ready for pickup, a separate tab from In progress and History.
Search and priority filter
Search by order number, customer or device, and filter by priority level. Each row has direct phone and email links for the customer.
Days waiting, color-coded
Counts the days since the customer was notified (or since the last status change). Turns amber from 3 days and red from 7, so the oldest pickups stand out.
Sidebar counter
The number of repairs awaiting pickup is also shown as a counter next to the "Deliveries" sidebar link.
Preview — Deliveries inbox
REP-2024-0142
Jane Smith
REP-2024-0128
Michael Brown