AI Assistant (Chatbot)
Your copilot for looking up and running the shop by talking in natural language
Sattotal includes an AI assistant built into the dashboard (the floating icon at the bottom right) that answers questions about your organization — it never makes up data or sees information from other companies. It always replies in your organization's configured language, whatever language you type in, with no commands or special syntax needed: just write to it the way you'd write to a coworker.
Preview — Talking to the assistant
Questions about your business
Ask it about revenue, KPIs, active alerts, customers, repairs, pending quotes, inventory, warehouses, suppliers, services, your team, or your tax settings — it replies instantly with your real data.
Reports and comparisons
Ask for the full report on a customer or a repair, a ranking of technicians or customers, revenue trends by month, or the most common failure causes.
Reasoned ratings
Ask it to rate a customer or a technician and it will give you a score from 1 to 5 with an explanation based on real data (see "Client and Technician Ratings").
Identify parts from a photo
Upload, drag, or take a photo of a part (a screen, a battery…) and the assistant identifies it and checks whether you already have it in your inventory or with your suppliers.
View photos from a repair
Ask it for the photos from a specific repair and it opens them right in the conversation, with a full-screen viewer to flip through them without leaving the chat.
Charts, not just text
When the answer calls for it, the assistant draws a bar or line chart instead of a plain table — for example, to see month-by-month billing trends at a glance.
Conversations with history
Start a new conversation whenever you want, and pick up any past one from the history. They're saved in your own browser, not shared with the rest of the team.
Send messages to your customers
Draft an email or WhatsApp message for a customer, and only after your explicit confirmation does it send it through your configured channel — it never sends anything without your approval.
Read-only, with one exception
The assistant never changes a repair's status or creates or edits data on its own — it only looks things up and answers. The one action it actually carries out is sending an email or WhatsApp to a customer, and only after you confirm it with a click.
Print or save as PDF
Any response formatted as a report (tables, lists) can be printed or saved as a PDF with one click.
Explains how to use Sattotal
Ask it "how do I create a quote" or "how do I set up WhatsApp" and it will search for the answer right here in Help, with a direct link to the guide.
Rate its responses
When available, mark each response with 👍 or 👎 to help us improve the assistant; responses flagged as unhelpful are reviewed and corrected.
It only sees your organization's data
The assistant never accesses information from other companies or makes up data: everything it answers comes from your own database at the moment you ask. For security, the number of messages is limited (60 per hour); if you go over that, you'll see a countdown and need to wait before continuing.
What leaves your shop to answer you
To answer, the assistant reads your data and sends our AI provider only what that particular question needs. It can include your customers' contact details — name, email, phone and town; their tax ID and full address only if the question explicitly asks for them. The provider processes the query in the United States, transiently, and does not use it to train its models. Your database is never copied anywhere: only what each question needs travels.
You can turn it off whenever you want
If you would rather your customers' data did not go to the AI provider, an admin can turn the assistant off in Settings → AI features. The button disappears from the dashboard, nobody on the team can use it, and nothing is sent any more. The rest of Sattotal works exactly the same. That switch turns off every AI feature, not just the chat: photo analysis, ratings and the AI part of the daily report as well.