Reports and Data
Turn your activity into metrics and decisions
All the information you record (repairs, quotes, timings, ratings…) turns into useful indicators for decision-making. You always have them in view on the Dashboard, and you can also ask the AI assistant for them in plain language — grouped by technician, status, month, failure cause or device type.
KPI dashboard
Billing, average ticket, active repairs, pending pickups, average times and much more, all in real time — see the Dashboard section for the full detail on every indicator.
A daily snapshot of your KPIs
Every day a snapshot of your key indicators is saved automatically, as the groundwork for future trend analysis. To see recent evolution right now, use the Dashboard's own charts: the last-30-days entries chart and the past-year activity heatmap.
Customer satisfaction
The customer rates 1 to 5 when picking up their device. That score is averaged into the Dashboard KPI, and you can see it repair by repair, or averaged per client, from History. Don't confuse it with the AI client rating — see the Customer and Technician Ratings section.
Ask the assistant — it already works
Sattotal includes an AI assistant (bottom-right of the dashboard) that answers with your organization's real data: ask for a general summary, group billing or average time by technician, status, month, failure cause, device type or client, or have it rate a technician — all available today, no future update needed.
Preview — Ask the assistant
By technician