Devices

Different devices, different faults

The device type you select determines which failure causes Sattotal offers you when logging a repair intake. A washing machine shows drain pump, drum bearings, or water inlet valve; a TV shows T-CON board or backlight; a game console shows controller stick drift or disc drive. That way you pick from a short, relevant list instead of digging through the entire catalog.

Brand and model

Manufacturer, exact model and serial number for unambiguous identification.

Physical description

Color, physical condition and any preexisting damage to protect the shop.

Accessories handed in

List of what the customer brings (charger, case, cables...) to guarantee the return.

Device history

See all previous repairs of that specific device, with a link to the full history.

Saved passwords

The device and BIOS passwords are stored in the device record, hidden by default (••••••••) with a button to reveal them when the technician needs them. They are only asked for on devices that have them: an appliance never shows these fields.

Stats and recurring faults

Total repairs and accumulated billing for that device. If the same failure cause repeats across several repairs, it's highlighted with a counter (e.g. "3x") to spot recurring faults.

Photos from all its repairs

The record gathers in one place the photos from every repair of that device, grouped by repair with its date and status.

Electric mobility: frame number and plate

Kick scooters, e-bikes and mopeds come in as one more device, with what makes them different: the number stamped on the frame is asked for as a frame number (it lives in the same field as the serial number, so it is searched the same way), and kick scooters and mopeds also get a license plate field, optional because not every country requires one. The fault catalog offers battery, controller, motor, brakes or display instead of computer faults.

Machinery: running hours

Compressors, generators, forklifts, machine tools, welders, pumps, motors and control panels (the industrial machinery category, switched on in Settings → Device categories) have a «Running hours» card on their record: the history of hour meter readings with their date and source (workshop intake, visit or manual). It is the basis for the hour-based reminders of maintenance contracts.

Location at the customer’s site

For machines you can record where they sit within the customer's premises («Building 2 · Line 3») so the technician finds them first time. It appears on the record, the visit and the work order, and has nothing to do with the device's location inside your workshop.