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Computers & phones

Repair shop software for phones and computers

Cell phones, tablets, desktops, laptops, printers, monitors and servers: check-in with IMEI and unlock pattern, an estimate the customer approves online and every repair tracked, all in one place.

A phone and computer repair shop gets a bit of everything at the same counter: a cell phone with a cracked screen first thing in the morning, a laptop that crawls, a printer from an office down the street and, by the afternoon, a server that won’t boot. Every device needs different details —the IMEI, the unlock pattern, the BIOS password— and every customer wants to know when they’ll get it back.

With a notebook or a spreadsheet, the unlock pattern ends up on a sticky note, the estimate gets confirmed over the phone and nobody remembers whether the charger came in with the laptop. When the customer calls for the third time asking about their phone, someone has to leave the bench to go find it.

Sattotal keeps each device’s IMEI, unlock pattern or password, the accessories the customer left and photos of how it came in, all on its record. The customer signs the intake receipt on screen, approves the estimate from their phone and follows the repair with the QR code on the receipt, while the board shows you what’s waiting, in repair or waiting for parts.

IMEI, pattern and passwords

The customer draws their pattern on the screen; the IMEI, PIN, device password and BIOS password stay on the device record.

Seven device types

Computer, laptop, tablet, cell phone, printer, monitor and server, each with its own accessories and its own faults.

Estimates approved online

Send it by email or WhatsApp and the customer accepts it from the link; the repair moves to its next status on its own.

QR code tracking

The intake receipt carries a QR code the customer scans to check their repair status without calling the shop.

Customer check-in by QR

The customer fills in their details and the device’s on their own phone from the QR code at the counter; you just review them.

Parts, RMA and POS

Stock per warehouse, returns to suppliers and accessory sales at the counter, where the POS is available.

Everything your cell phone and computer repair shop software does

Cell phones, tablets, desktops, laptops, printers, monitors and servers: check-in with IMEI and pattern, estimates approved online, QR tracking, parts and counter sales, all in one program.

Complete check-in: IMEI, pattern and passwords

When a phone or tablet comes in, you log the IMEI and the customer draws their unlock pattern on the screen; for a computer, you note the device password and the BIOS password. Your tech has everything needed to test it without calling the customer.

The accessories they leave —charger, case, SIM or memory card— are ticked off a list built for each device type and go on the signed intake receipt, along with photos of how it arrived.

  • Seven types: computer, laptop, tablet, cell phone, printer, monitor and server
  • Drawn unlock pattern, PIN or password
  • Risks disclosed: data loss, damage from handling
How to check in a repair

The history of every device, with its IMEI or serial number

Each device’s record keeps all its repairs, both open and already picked up. When the customer comes back, the search bar finds them by name, phone number, serial number or repair number, and you see what was done last time.

If they’re back with the same problem, a green or red indicator tells you right away whether the previous repair is still under warranty.

  • Every repair for the device on its record
  • Search by customer, phone, serial number or repair number
  • Warranty status of the last repair at a glance
Each device’s record

Customers check themselves in with a QR code

Put your shop’s QR sign on the counter. The customer scans it with their phone and fills in their details and the device’s —the unlock pattern too. You just review what they entered and carry on with the check-in without retyping a thing, and without a line at the counter.

How QR customer check-in works

Online estimates and QR tracking

Once you know what’s wrong, send the estimate by email or WhatsApp and the customer approves it from the link. In the meantime, the QR code on the intake receipt shows them where their repair is at, no phone call needed.

How estimates are sent and approved

Let the customer know when their phone is ready

When you mark the repair as repaired, Sattotal notifies the customer: by email if they have one, and if not, by WhatsApp from your shop’s number. No more calls asking if it’s done yet.

The message is yours to write: change it for the whole shop or just for one repair, and preview it before it goes out.

How to connect your shop’s WhatsApp

Multiple technicians, each with their own permissions

Add your front desk, technicians and office staff. Every repair has its assigned technician, so the board shows who’s working on each device.

Permissions are set per module: for each person you choose full access, read only or no access to repairs, customers, invoicing or parts inventory. And every change is logged with who made it.

Team roles and permissions

Customer ratings and Google reviews

Twenty-four hours after pickup, Sattotal asks the customer to rate the repair, by email or WhatsApp. If you turn it on, once they’ve rated it they’re offered a link to leave you a Google review, whatever the score.

The request text is yours too, and you can turn it off whenever you want.

  • Automatic request 24 hours after pickup
  • By email or WhatsApp, in your own words
  • Link to your Google reviews, if you turn it on
How ratings work

Over a hundred phone and computer faults

The catalog comes with the fault causes for every device: broken screen, swollen battery, charging port, motherboard, worn-out SSD, liquid damage, a system that won’t boot… Your tech picks the cause instead of typing it, and you can see what you fix most, on which models and how long it takes.

Parts, returns and counter sales

Track your stock of screens, batteries and connectors by warehouse and reserve the part for each repair. If it arrives faulty, open a return to the supplier (RMA). And at the counter, sell cases, chargers and screen protectors from the POS, in the countries where it’s available.

Parts and inventory

How a phone moves through your shop, from repair ticket to pickup

  1. 1

    Check-in

    IMEI, pattern or password, accessories and photos, or the customer checks in by QR.

  2. 2

    Signed intake receipt

    The customer signs on screen for the disclosed risks, such as data loss.

  3. 3

    Diagnosis and estimate

    The cause is picked from the catalog and the customer approves the estimate on their phone.

  4. 4

    Repair

    The board shows what’s waiting, in repair or waiting for parts.

  5. 5

    Notification

    WhatsApp or email when it’s ready, and QR tracking in the meantime.

  6. 6

    Pickup and payment

    Signed handover, warranty on record and payment at the POS.

Plus everything any repair shop needs

Each category adapts the record, the faults and the documents to your trade; the rest of Sattotal is the same for every category.

Estimates your customer approves online

Send the estimate by email or WhatsApp and the customer approves or declines it from the link. The repair moves to its next status on its own, with a record of who approved it and when.

QR code repair tracking

The intake receipt carries a QR code the customer scans to check their repair status any time of day, without calling the shop.

WhatsApp and email updates

The customer gets a message when the estimate is ready, when the repair is done and when it’s waiting for pickup, without anyone having to pick up the phone.

Signed intake and handover

The customer signs on screen when they drop off and when they pick up. The PDF keeps the exact terms they agreed to, with your logo and the legal wording for your country.

Photos at drop-off and pickup

Take photos on your phone when the item comes in and when it goes out, iPhone HEIC included. If a customer claims a dent was your fault, you have proof of how it arrived.

Parts, warehouses and suppliers

Stock per warehouse, parts reserved for each repair, returns to suppliers (RMA) and AI that reads your supplier invoices.

POS and invoicing

Take payment for the repair, sell accessories from the POS and issue invoices that meet your country’s rules, in the countries where it’s available.

Warranties under control

Every repair you hand back carries its warranty end date. If the item comes back, a green or red light tells you right away whether it’s still covered.

AI assistant and daily report

Ask the assistant about your repairs in plain English and get a summary every morning of what came in, what went out and what’s stuck.

Plans and pricing

No credit card required

Join early access and use Sattotal free until December 31, 2026 (and for at least 30 days from sign-up). No credit card, no commitment.

Up to 2 months free

⭐ Founder Member: choose your plan before January 1 and keep its price for life, as long as you stay subscribed.

Free

1 technician, 30 repairs a month...

$0

Free forever

  • 1 technician
  • 30 repairs a month
  • Customers and quotes included
  • Unlimited parts warehouses
  • No point of sale
  • No invoicing
  • No AI features
  • No daily report

Basic

Unlimited repairs, AI assistant...

⭐ Founder price

$15/month

From January 1: $25

Billed monthly

  • Everything in Free, plus:
  • Unlimited repairs
  • AI assistant
  • Point of sale and invoicing in 29 countries
RECOMMENDED

Pro

Up to 5 technicians, Priority support

⭐ Founder price

$29/month

From January 1: $39

Billed monthly

  • Everything in Basic, plus:
  • Up to 5 technicians
  • Priority support

Enterprise

Up to 20 technicians, Onboarding included

⭐ Founder price

$79/month

From January 1: $99

Billed monthly

  • Everything in Pro, plus:
  • Up to 20 technicians
  • Onboarding included
Questions? Talk to sales

Point of sale and invoicing work today in 29 countries, adapted to each country's tax rules, currency and documents. See availability country by country

Currency: US Dollar (USD). If you pay with a card in another currency, your bank handles the conversion. Prices exclude Spanish taxes: no Spanish VAT applies outside the European Union. Any taxes in your country are your responsibility.

Invite a shop and pay less

For every shop you bring with your code that pays for its plan, your plan drops by $1 a month, until it's free. Your code is in the app, under “Invite and save”.

Programme terms

Frequently asked questions

Does it work for both cell phones and computers?

Yes. The computers and phones category covers cell phones, tablets, desktops, laptops, printers, monitors and servers. Each type asks for its own details: the IMEI on phones and tablets, the BIOS password on computers, plus its own accessories and faults.

Where is the unlock pattern stored?

On the device record, alongside the repair. The customer draws it on the screen when they drop off the phone, or on their own phone if they check in with the QR code at the counter, and your tech looks it up when they need to test the device.

Can customers see how their repair is going?

Yes. The intake receipt carries a QR code that opens the repair status in real time, and they also get a WhatsApp or email notification when the estimate is ready or the device is ready for pickup.

Can I sell accessories as well as repair?

Yes. From the POS you sell cases, chargers and screen protectors and take payment for repairs, in the countries where the POS and invoicing are available.

Is there a free plan?

Yes. The Free plan includes up to 30 repairs a month at no cost, and the paid plans add the POS, invoicing and the AI assistant.

Run a phone or computer repair shop? Let’s talk

Tell us how you work —walk-in counter, business clients or repairs for retail stores— and we’ll show you how Sattotal fits your business.

Sattotal also works with these categories

Consumer electronics

Game consoles, drones, smartwatches and TVs: each device with its accessories and its own faults, an estimate before you open it up and a signed handover, all in one place.

Appliance Repair

Run your white goods service business from one place: a ticket for every appliance, repair status at a glance, an estimate the customer approves by email, and a signature when the job's done.

E-mobility

E-scooters, e-bikes and mopeds with their frame number, licence plate and mileage, quotes approved by email and a signed handover form.

Industrial machinery

Compressors, generators, forklifts, machine tools, pumps and control panels with their running hours, their preventive maintenance contracts and a work order signed on the customer's shop floor.

Auto repair shops

Cars, vans, motorcycles, trucks, motorhomes and trailers: the vehicle record read from the registration card, an intake receipt and warranty terms written for vehicles, and every repair tracked in one place.

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