Skip to content
Free until 12/31 · No credit card
Sattotal
Sign up
Appliance Repair

Software for appliance repairs

Run your white goods service business from one place: a ticket for every appliance, repair status at a glance, an estimate the customer approves by email, and a signature when the job's done.

Appliance repair doesn't work like a phone repair counter. The units are big and heavy, a lot of jobs get done right in the customer's home, and a washing machine that left your shop last month might come back with a completely unrelated fault. If there's no history tied to that specific unit, every service call starts from zero.

Keep service calls in a notebook and the details vanish fast — which part you ordered, which estimate the customer actually signed off on, what got swapped out last visit. Then the unit comes back under warranty and you've got nothing to show what was actually done, or when.

Sattotal gives you a record for every appliance — brand, model and serial number — with the full history of its past service calls, an estimate the customer approves by email, before-and-after photos, and a signed handover sheet.

Appliance record

Brand, model and serial number for every washer, fridge or oven, along with the customer and the service address.

Repair history

See at a glance whether that unit has been in before and what was done to it — handy for working out a warranty claim.

Faults specific to the trade

Drain pump, drum bearings, compressor, gas leak, magnetron or T-CON board — the real breakdowns you see on the job, not a generic list.

Estimate by email

The customer approves the estimate online before you order the part — it's on record who approved it, and when.

Photos and signature

Photos of the appliance at pickup and at handover, with a signed handover sheet on file as proof of its condition.

Parts and suppliers

Track parts stock and outstanding orders, so a job never sits stalled because a heating element hasn't turned up yet.

Everything your appliance repair business software does

Washers, dryers, refrigerators, dishwashers, ovens, microwaves and air conditioners: each appliance’s specs, intake checks, service calls and the warranty, all in one program.

The spec sheet for every appliance

Each appliance asks for the details that matter for the repair: capacity in liters or kilograms, power, voltage and whether it’s freestanding, built-in or fully integrated. Your tech knows before leaving whether they’ll need a hand pulling out an integrated refrigerator or which heating element to throw in the truck.

  • Seven types of major appliances and air conditioners
  • Make, model and serial number, or a reference if the rating plate can’t be read
  • Repair history for every appliance and every customer
The technical details for each category

The history of every appliance, by its serial number

Each appliance’s record keeps all its repairs, both open and already completed. When the customer calls back, the search bar finds them by name, phone number, serial number or work order number, and you see what was done last time.

If they’re back with the same problem, a green or red indicator tells you right away whether the previous repair is still under warranty.

  • Every repair for the appliance on its record
  • Search by customer, phone, serial number or work order number
  • Warranty status of the last repair at a glance
Each appliance’s record

Intake checks built for the trade

When the appliance comes in, your tech ticks what they checked in front of the customer: whether it drains, whether the drum turns, whether it heats or cools, whether it leaks, and which accessories were left with it. It all goes on the signed intake receipt, together with the risks of the trade —a leak when the hoses are disconnected or an old plastic part that snaps— so there’s no arguing later about the condition it arrived in.

How to check in a repair

Service calls with the trip charge already worked out

Most appliances get fixed in the customer’s home. Each tech has their own daily schedule, the customer gets a reminder the day before and the trip is charged by distance or at a flat rate, with no math by hand.

At the customer’s place, the tech logs arrival and departure times, the materials used and the photos, and the customer signs the work order on the phone. If the appliance has to go back to the shop, the service call turns into a repair without retyping anything.

  • Schedule for each tech
  • Reminder to the customer the day before
  • Signed work order
  • Trip charged by distance or flat rate
How service calls work

Estimates the customer approves from home

When the repair costs more than the customer expected, send them the estimate with the part and the labor. They approve it from the link and you order the part without waiting for a call back.

How estimates are sent and approved

Let the customer know when their appliance is ready

When you mark the repair as repaired, Sattotal notifies the customer: by email if they have one, and if not, by WhatsApp from your business’s number. If you fixed it at the shop, they know right away they can come pick it up.

The message is yours to write: change it for the whole business or just for one repair, and preview it before it goes out.

How to connect your business’s WhatsApp

Multiple technicians, each with their own permissions

Add your front desk, technicians and office staff. Every repair has its assigned technician, so the board shows who’s handling each appliance.

Permissions are set per module: for each person you choose full access, read only or no access to repairs, customers, invoicing or parts inventory. And every change is logged with who made it.

Team roles and permissions

Customer ratings and Google reviews

Twenty-four hours after the job is complete, Sattotal asks the customer to rate the repair, by email or WhatsApp. If you turn it on, once they’ve rated it they’re offered a link to leave you a Google review, whatever the score.

The request text is yours too, and you can turn it off whenever you want.

  • Automatic request 24 hours after the job is complete
  • By email or WhatsApp, in your own words
  • Link to your Google reviews, if you turn it on
How ratings work

Major appliance faults, already in the catalog

Fault causes built for each appliance: the drain pump, the drum bearings, the water inlet valve, the compressor, a refrigerant leak, the magnetron or the control board. Your tech picks the cause instead of typing it, and you see which faults keep coming back.

How an appliance repair moves along, from service request to sign-off

  1. 1

    Service request

    Phone call, WhatsApp or QR check-in: the request is logged with the appliance details.

  2. 2

    Service call booked

    It’s assigned to a tech and the customer gets a reminder the day before.

  3. 3

    Diagnosis on site

    Checks, photos and an estimate the customer approves on the spot.

  4. 4

    Repair

    In the home, or back at the shop if needed, with the part reserved.

  5. 5

    Signed work order

    The customer signs off on the tech’s phone.

  6. 6

    Warranty

    Every repair keeps its warranty; if the appliance comes back, you know right away whether it’s covered.

Plus everything any repair shop needs

Each category adapts the record, the faults and the documents to your trade; the rest of Sattotal is the same for every category.

On-site service calls

A schedule for each technician, a work order signed at the customer’s place and the trip charged by distance or at a flat rate.

Estimates your customer approves online

Send the estimate by email or WhatsApp and the customer approves or declines it from the link. The repair moves to its next status on its own, with a record of who approved it and when.

Signed intake and handover

The customer signs on screen when they drop off and when they pick up. The PDF keeps the exact terms they agreed to, with your logo and the legal wording for your country.

Photos at drop-off and pickup

Take photos on your phone when the item comes in and when it goes out, iPhone HEIC included. If a customer claims a dent was your fault, you have proof of how it arrived.

WhatsApp and email updates

The customer gets a message when the estimate is ready, when the repair is done and when it’s waiting for pickup, without anyone having to pick up the phone.

Warranties under control

Every repair you hand back carries its warranty end date. If the item comes back, a green or red light tells you right away whether it’s still covered.

Parts, warehouses and suppliers

Stock per warehouse, parts reserved for each repair, returns to suppliers (RMA) and AI that reads your supplier invoices.

POS and invoicing

Take payment for the repair, sell accessories from the POS and issue invoices that meet your country’s rules, in the countries where it’s available.

Team, roles and permissions

Front desk, technicians and admin, each with their own permissions. You know who changed what, and every technician sees their own jobs on the board.

Plans and pricing

No credit card required

Join early access and use Sattotal free until December 31, 2026 (and for at least 30 days from sign-up). No credit card, no commitment.

Up to 2 months free

⭐ Founder Member: choose your plan before January 1 and keep its price for life, as long as you stay subscribed.

Free

1 technician, 30 repairs a month...

$0

Free forever

  • 1 technician
  • 30 repairs a month
  • Customers and quotes included
  • Unlimited parts warehouses
  • No point of sale
  • No invoicing
  • No AI features
  • No daily report

Basic

Unlimited repairs, AI assistant...

⭐ Founder price

$15/month

From January 1: $25

Billed monthly

  • Everything in Free, plus:
  • Unlimited repairs
  • AI assistant
  • Point of sale and invoicing in 29 countries
RECOMMENDED

Pro

Up to 5 technicians, Priority support

⭐ Founder price

$29/month

From January 1: $39

Billed monthly

  • Everything in Basic, plus:
  • Up to 5 technicians
  • Priority support

Enterprise

Up to 20 technicians, Onboarding included

⭐ Founder price

$79/month

From January 1: $99

Billed monthly

  • Everything in Pro, plus:
  • Up to 20 technicians
  • Onboarding included
Questions? Talk to sales

Point of sale and invoicing work today in 29 countries, adapted to each country's tax rules, currency and documents. See availability country by country

Currency: US Dollar (USD). If you pay with a card in another currency, your bank handles the conversion. Prices exclude Spanish taxes: no Spanish VAT applies outside the European Union. Any taxes in your country are your responsibility.

Invite a shop and pay less

For every shop you bring with your code that pays for its plan, your plan drops by $1 a month, until it's free. Your code is in the app, under “Invite and save”.

Programme terms

Frequently asked questions

Does it work for repairs done at the customer's home?

Yes. Each service call is logged with the customer's address and its current status, so you always know what's next on your route and what's stuck waiting on a part.

Can I see if an appliance has been in before?

Yes. Pull up the appliance and you'll see its full history — every past fault and every part that was replaced — which is exactly what settles a warranty claim.

Does it cover washers, fridges, ovens and TVs?

Yes, plus dryers, dishwashers, microwaves and air conditioners — each one has its own typical faults built into the system.

Can the customer approve the estimate without you making a second trip?

Yes. It's emailed over and approved online, so there's no need to drive back out just for a signature.

Does it work for a one-tech repair business?

Yes. There's a free plan to start with, and pricing scales per technician as the business grows.

Run an appliance repair business? Let’s talk

Tell us whether you work in customers’ homes, in the shop or as a manufacturer-authorized servicer, and we’ll show you how Sattotal fits your day.

Sattotal also works with these categories

Computers & phones

Cell phones, tablets, desktops, laptops, printers, monitors and servers: check-in with IMEI and unlock pattern, an estimate the customer approves online and every repair tracked, all in one place.

Consumer electronics

Game consoles, drones, smartwatches and TVs: each device with its accessories and its own faults, an estimate before you open it up and a signed handover, all in one place.

E-mobility

E-scooters, e-bikes and mopeds with their frame number, licence plate and mileage, quotes approved by email and a signed handover form.

Industrial machinery

Compressors, generators, forklifts, machine tools, pumps and control panels with their running hours, their preventive maintenance contracts and a work order signed on the customer's shop floor.

Auto repair shops

Cars, vans, motorcycles, trucks, motorhomes and trailers: the vehicle record read from the registration card, an intake receipt and warranty terms written for vehicles, and every repair tracked in one place.