Appliance repair doesn't work like a phone repair counter. The units are big and heavy, a lot of jobs get done right in the customer's home, and a washing machine that left your shop last month might come back with a completely unrelated fault. If there's no history tied to that specific unit, every service call starts from zero.
Keep service calls in a notebook and the details vanish fast — which part you ordered, which estimate the customer actually signed off on, what got swapped out last visit. Then the unit comes back under warranty and you've got nothing to show what was actually done, or when.
Sattotal gives you a record for every appliance — brand, model and serial number — with the full history of its past service calls, an estimate the customer approves by email, before-and-after photos, and a signed handover sheet.
Appliance record
Brand, model and serial number for every washer, fridge or oven, along with the customer and the service address.
Repair history
See at a glance whether that unit has been in before and what was done to it — handy for working out a warranty claim.
Faults specific to the trade
Drain pump, drum bearings, compressor, gas leak, magnetron or T-CON board — the real breakdowns you see on the job, not a generic list.
Estimate by email
The customer approves the estimate online before you order the part — it's on record who approved it, and when.
Photos and signature
Photos of the appliance at pickup and at handover, with a signed handover sheet on file as proof of its condition.
Parts and suppliers
Track parts stock and outstanding orders, so a job never sits stalled because a heating element hasn't turned up yet.
Plans and pricing
Join the public beta and use Sattotal free until December 31, 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Does it work for repairs done at the customer's home?
Yes. Each service call is logged with the customer's address and its current status, so you always know what's next on your route and what's stuck waiting on a part.
Can I see if an appliance has been in before?
Yes. Pull up the appliance and you'll see its full history — every past fault and every part that was replaced — which is exactly what settles a warranty claim.
Does it cover washers, fridges, ovens and TVs?
Yes, plus dryers, dishwashers, microwaves and air conditioners — each one has its own typical faults built into the system.
Can the customer approve the estimate without you making a second trip?
Yes. It's emailed over and approved online, so there's no need to drive back out just for a signature.
Does it work for a one-tech repair business?
Yes. There's a free plan to start with, and pricing scales per technician as the business grows.