Client, Technician, and Supplier Ratings

Customer rating

The AI assistant analyzes your real history with this customer — notes, quotes, repairs — and argues a 1-to-5-star score. It's not a fixed formula you could calculate by hand: it's reasoning over concrete data from your organization.

Supplier rating

The AI assistant analyzes your real RMA history with this supplier — how long they take to quote each return, their rejection rate, and the communication notes on record — and argues a 1-to-5-star score, with the same approach as customer ratings.

It updates itself

Every time you open a customer's or supplier's profile, their rating is recalculated in the background (with a 60-second cooldown so it isn't repeated on back-to-back visits) and the stars update automatically, with no page reload.

Technician rating

With the same approach, the assistant rates a technician's real performance on the repairs they've handled and argues their 1-to-5 score, always from concrete data in your organization.

Where to check them

A customer's or supplier's rating shows directly on their profile, next to their name. A technician's rating, for now, can only be obtained by asking the chat assistant — there isn't a dedicated technician profile page yet.