Client, Technician, and Supplier Ratings
A 1-to-5-star rating calculated automatically by the AI assistant
In addition to the KPI dashboard, Sattotal calculates a 1-to-5-star rating for each customer and each supplier and, through the chat assistant, for each technician as well. Don't confuse this with the satisfaction rating the customer gives when picking up their device (see the Deliveries section): that measures a single delivery, while this one analyzes the customer's, supplier's, or technician's full history and behavior.
Customer rating
The AI assistant analyzes your real history with this customer — notes, quotes, repairs — and argues a 1-to-5-star score. It's not a fixed formula you could calculate by hand: it's reasoning over concrete data from your organization.
Supplier rating
The AI assistant analyzes your real RMA history with this supplier — how long they take to quote each return, their rejection rate, and the communication notes on record — and argues a 1-to-5-star score, with the same approach as customer ratings.
It updates itself
Every time you open a customer's or supplier's profile, their rating is recalculated in the background (with a 60-second cooldown so it isn't repeated on back-to-back visits) and the stars update automatically, with no page reload.
Technician rating
With the same approach, the assistant rates a technician's real performance on the repairs they've handled and argues their 1-to-5 score, always from concrete data in your organization.
Where to check them
A customer's or supplier's rating shows directly on their profile, next to their name. A technician's rating, for now, can only be obtained by asking the chat assistant — there isn't a dedicated technician profile page yet.
Preview — Supplier profile
TechParts Distribution Inc.
PROV-014EIN: 87-6543210
Responds to RMAs in 2 days on average and rarely rejects returns.
The rating your customer leaves
Besides internal ratings, your customers rate the service received. To keep opinions honest, it is not asked at the counter: it is requested the day after delivery.
Through their channel
24 hours after delivery, the customer gets the link by email or, if they have none, by WhatsApp (recorded in the repair’s chat thread).
One page, one minute
The link opens a public page in their language: pick 1 to 5 stars, leave an optional comment and send. One rating per repair.
Feeds your metrics
The score feeds the dashboard’s average satisfaction and is one more signal for the customer’s evaluation: the assistant detects patterns (very demanding, everything seems fine…).
You decide whether it is sent
In Settings → Notifications, "Review request" card, you turn it on or off (it comes on). While it is off nothing is sent, and repairs picked up during that time will not get it later.
In your customers' language
It goes out in the language for your customers that you choose in Settings → Organization (by default, your country's), not in your screen language. If you write your own texts, write them in that language.
In your own words
You can change the WhatsApp message and the email subject and text. The placeholders (customer name, device, order number, link and shop name) are filled in automatically when sending, and you see a preview as you type. The WhatsApp message must include the link; "Restore default text" brings back the original.
On Google too, if you want
Turn on «Also invite customers to leave a Google review» and paste the review link from your Google Business Profile. The email gets a second button, the WhatsApp message a line with the link, and the rating page offers it again at the end. Every customer sees it, whatever their score, because Google does not allow asking only happy customers for reviews. With it off, there is only the internal rating.
Preview — Settings → Notifications · Review request
Review request
24 hours after pickup, the customer is asked to rate the repair: by email or, if they have none, by WhatsApp. Only you can see the ratings; they are not public.
It is sent in English (US), your customers' language (Settings › Organization). If you change the texts, write them in that language.
You can use these placeholders, which are replaced when sending: {cliente}{dispositivo}{numeroOrden}{url}{organizacion}
WhatsApp message
Restore default textPreview
Email subject
Email text
Also invite customers to leave a Google review
On top of the internal rating, the email or WhatsApp message includes the link to your Google reviews, and the rating page offers it again at the end. Every customer sees it, whatever their score: Google does not allow asking only happy customers for reviews.
Google review link
Rating page with the Google review turned on
Thanks for your rating!
Your feedback helps the shop keep improving.
Could you also help us with a Google review? It helps other customers find us.
Leave a Google reviewAsk the assistant
Ask the assistant things like "rate this customer" or "how do you rate technician Juan?" and it will reply with the score and a reasoned explanation, always based on real data from your organization.