Repair Statuses
The complete lifecycle of a repair
Each repair moves through a series of statuses that reflect where it is in the process. Status changes are recorded in the history with date, time, and the responsible technician.
Main flow
Optional statuses
From: Quoted or In Repair
From: In Diagnosis or In Repair
From: Quote, Diagnosis or In Repair
Terminal status
Reachable from any active status
Initial status
Technician reviewing
Awaiting approval
Parts on order
Working on it
Ready for delivery
Customer notified
Completed
Cancelled
Cannot be repaired
The customer rejected the quote: the device is returned unrepaired, but the customer still has to sign the delivery sheet.
The status change button only shows the valid transitions from the current status. You can't jump to a status that isn't allowed.
Visual 8-step stepper in the header
How status changes work in practice
The "Change Status" button
Opens a dialog with a dropdown that only offers valid transitions from the current status, plus an optional notes field. Each repair also shows a visual 8-step stepper with its progress in the header.
Waiting for parts: a direct switch
Instead of the generic dialog, an amber card appears with a "parts available?" switch that toggles directly between Waiting for Parts and In Repair with one click.
Repaired: a contact reminder
Confirming it shows a dialog with the customer's phone numbers and whether they were notified by email or not, so you can call them if they have no email.
It all stays in History
Each repair's History tab logs every status change with who made it, the exact date and time, and a note (for example, if the change was automatic). From there you can also download or resend the deposit receipt, technical report, and sign-off form over WhatsApp.
The "Change Status" dialog
Change Status
Select status
Notes (optional)
Direct switch in Waiting for Parts
Waiting for parts
Parts available?
Chronological log in the History tab
Changed to In Repair
Automatic start: diagnosis logged
Documents
Reopen a cancelled repair
If you cancelled a repair by mistake (for example, you meant to mark it as delivered), an administrator can reopen it from its page and choose which status it goes back to. From there it follows the normal workflow.
Administrators only
The "Reopen" button is only shown to the shop's administrators, and only on repairs with status "Cancelled", next to "Delete".
You choose the status
It can go back to any in-progress status, from "Waiting" to "Awaiting Pickup". The status it had before it was cancelled is suggested.
Delivery still requires a signature
It can't be reopened straight to "Delivered". Reopen it as "Awaiting Pickup" and sign the delivery acknowledgement: then it is delivered.
It stays in the history
The status history records who reopened it, when and why. No notification is sent to the customer.
Click "Reopen"
Open the cancelled repair: the button is in the header of its page.
Choose the status
Pick the status it goes back to and, if you like, write down the reason.
Confirm
Click "Reopen repair". The repair is back in the list, the board and the alerts like any other in-progress repair.
The reopen dialog
Reopen repair SAT-2026-0042
The repair goes back in progress in the status you choose, and this is recorded in the history. The customer is not notified.
Delete a cancelled repair
A repair created by mistake (for example, under the wrong customer) can be permanently deleted. First cancel it, then an administrator deletes it from its detail page.
Administrators only
Only the shop’s administrators see the “Delete” button, and only on repairs with the “Cancelled” status. The rest of the team does not see it.
It cannot be undone
A warning makes this clear before anything is deleted. The repair, its photos, documents, notes, estimate and messages are deleted. The device and the customer are kept.
What must be kept is never deleted
It cannot be deleted if it has invoices or receipts, parts used from inventory, on-site visits or supplier returns (RMA). In that case, leave it cancelled.
The number is never reused
Its order number is never given to another repair. On the Free plan, the deleted repair still counts towards that month’s allowance.
Cancel it
Open the repair, click “Change Status” and choose “Cancelled”.
Click “Delete”
Once the repair is cancelled, the button appears at the top of its detail page.
Confirm
Read the warning and click “Delete permanently”. You go back to the repairs list.
The warning before deleting
Delete repair SAT-2026-0042
This action is irreversible: it cannot be undone.
The repair will be permanently deleted along with its photos, documents, notes, estimate and messages. The device and the customer are not deleted. The order number will not be reused.