Support
Need help? Talk to the Sattotal team
If something isn't working as you expect or you want to suggest an improvement, open a support ticket from the app — no ticket limit, on any plan. Your messages go directly to our team.
Suggestion, question, or problem
Classify your ticket so we can handle it better: an improvement idea, a usage question, or an issue/bug.
Threaded conversation
Each ticket is a chat thread with paginated history: write with Cmd/Ctrl+Enter, and replies come signed with the real name of the support person helping you.
Attach screenshots
Add up to 5 images per message (JPEG, PNG, WebP or GIF, 5 MB max each) to better explain what you're seeing — both when opening the ticket and in any reply. Drag and drop or click to pick them; an iPhone HEIC photo is converted to JPEG automatically.
From pending to resolved
Your ticket moves through three states: pending (not yet picked up), assigned (someone on the team is handling it), and archived (conversation closed). Only the support team can archive a ticket, always giving a closing reason that you'll see as a resolution message; once archived, the messages and images are deleted to save space, though the team keeps the ticket's metrics (who opened it, who resolved it, and how long it took). Once archived, you can't post in that thread anymore.
Check the app for replies
You won't get an email when we reply — open Support to see it. The sidebar icon shows a badge with your unread messages.
Preview — Ticket states
Have something to tell us? Open a support ticket