An IT repair shop never fixes the same machine twice: a laptop that will not charge, a desktop that shuts itself down, a drive that has to be cloned before anything else is touched. Power supplies, motherboards, memory, systems that need reinstalling. Without a clear record of what was diagnosed and what was quoted, it is easy to lose the thread on a repair that has already been on the bench for four days.
In a computer repair shop machines pile up fast: one waiting on a drive that has not arrived, another waiting for the customer to say whether it is worth fixing. Without a system that holds the status of each machine, you end up with computers stacked in a corner and customers ringing because nobody has told them anything for a week.
Sattotal lets you follow every computer through its statuses — including "waiting on parts" and "quoted" — attach photos of the machine exactly as it came in, email the quote so the customer can approve it without coming to the shop, and close with a digital signature at handover.
Record with serial number
Log every computer with its serial number, make, model and status, so two similar machines never get mixed up.
Repair statuses
Follow each machine through its statuses: waiting, in repair, waiting on parts, quoted, repaired and handed over.
Quote by email
Send the quote and the customer approves it online, without coming to the shop. Who approved it and when is recorded.
Photos before and after
Attach photos at drop-off and at handover (iPhone HEIC included) as proof of condition.
Signature and warranty
Signed handover form as a PDF and warranty tracking for every repair.
Parts inventory
Track stock of drives, memory and power supplies, plus supplier orders.
Plans and pricing
Join the public beta and use Sattotal free until December 31, 2026 (beta through October + November and December free). No credit card, no commitment.
Enterprise
Up to 20 technicians, Onboarding included
Billed monthly
- Everything in Pro, plus:
- Up to 20 technicians
- Onboarding included
All prices are in US dollars (USD).
Frequently asked questions
Does it work for a shop with both desktops and laptops?
Yes. You can log any machine, desktop or laptop, with serial number, make, model and status.
Does it work for an IT shop that also supports businesses?
Yes. You can have business customers with their tax details and several machines linked to each one, so you always know whose machine is whose.
How do I handle a repair that is waiting on parts?
Every repair has a "waiting on parts" and a "quoted" status, so you can see at a glance which machines are stuck and why.
Can I send the quote before repairing?
Yes. You email the quote and the customer approves it online before you carry on with the repair.
Can I attach photos of the machine’s condition?
Yes, photos at drop-off and at handover, attached to the repair.
Does it work for a one-technician shop?
Yes. There is a free plan and per-technician plans; you start simple and grow with your shop.