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Consumer electronics

Repair shop software for electronics

Games consoles, drones, smartwatches and TVs: each device with its accessories and its own faults, a quote before it’s opened and a signed handover, all in the one place.

An electronics repair shop takes in devices that have very little in common: a console that won’t read discs, a drone that drifts after a crash, a smartwatch with a heart-rate sensor that’s stopped working, a TV with lines across the panel. Each one comes in with different accessories —the controller, the batteries, the propellers— and has to be diagnosed before anyone can say what the repair will cost.

On paper, nobody is sure whether the drone came in with two batteries or three, the quote is agreed in a phone call that nobody wrote down, and the TV waiting on a T-CON board sits in the corner while the customer rings looking for it. Every one of those calls takes the technician away from the bench.

Sattotal gives each device a record with its serial number, the accessories the customer left in and drop-off photos. The technician picks the fault cause from a catalogue made for consoles, drones, watches and TVs, the customer approves the quote from their phone and follows the repair with a QR code, and if a part arrives faulty, you open a return to the supplier without losing track of it.

Four device types

Console, drone, smartwatch and TV, each with its own record, accessories and faults.

Accessories per device

Controller and HDMI cable for a console; remote controller, batteries and propellers for a drone. The technician just ticks what’s left in.

Faults of each device

Stick drift, disc drive, gimbal, IMU, T-CON board or backlight: the cause is picked from the catalogue, not typed out.

Quote before it’s opened

Send it by email or WhatsApp and the customer approves it from the link, with a record of who approved it and when.

Tracking with a QR code

The intake receipt has a QR code that shows the customer where their device is at, without ringing the shop.

Parts and RMA

Stock of disc drives, controllers, batteries and panels per warehouse, and returns to the supplier when a part arrives faulty.

Everything your electronics repair shop software does

Games consoles, drones, smartwatches and TVs: each device’s record and accessories, its own faults, a quote before you open it and a signed handover, all in the one system.

Every device with its accessories and the state it came in

A console comes in with its controller and HDMI cable; a drone, with its remote controller, batteries and propellers. Sattotal suggests the accessories for each type of device so the technician only ticks what the customer leaves in, and it all goes on the intake receipt they sign.

Drop-off photos, iPhone HEIC included, show the state of the casing or the screen before anyone lays a hand on it.

  • Console, drone, smartwatch and TV
  • Accessories suggested by device type
  • Serial number and drop-off photos
How to log a new repair

The history of every device, by its serial number

Each device’s record keeps all its repairs, both open and already collected. When the customer comes back in, the search finds them by name, phone number, serial number or job number, and you can see what was done the last time.

If they’re back with the same fault, a green or red indicator shows you straight away whether the previous repair is still under warranty.

  • Every repair for the device on its record
  • Search by customer, phone, serial number or job number
  • Warranty on the last repair at a glance
Each device’s record

The faults that go with each device

The fault cause catalogue already splits out what goes wrong with each device: stick drift or the disc drive on a console, the gimbal or the IMU on a drone, the T-CON board on a TV or the heart-rate sensor on a watch. The technician picks the cause and you can see what you repair most.

A quote before the device is opened

With electronics, the diagnosis is half the job. Send the quote by email or WhatsApp and the customer accepts or declines it from the link; the repair moves on to the next status by itself, with a record of who approved it and when.

How quotes are sent and approved

TVs repaired in the customer’s home

A big TV won’t always fit in the customer’s car. With call-outs, each technician has their own diary for the day, the customer gets a reminder the day before and travel is charged per kilometre or at a fixed rate, without working it out by hand.

At the house, the technician records the time they arrived and left, the materials used and the photos, and the customer signs the job sheet on the phone. If the TV has to come back to the shop, the call-out turns into a repair without typing anything again.

  • A diary for each technician
  • Reminder to the customer the day before
  • Signed job sheet
  • Travel per km or fixed rate
How call-outs work

Let the customer know when their device is ready

When you mark the job as repaired, Sattotal lets the customer know: by email if they have one, and if not, by WhatsApp from your shop’s number. No more calls asking is the console done yet.

The wording is yours: change it for the whole shop or just for one job, and preview it before it’s sent.

How to connect your shop’s WhatsApp

Several technicians, each with their own permissions

Add the front counter, your technicians and the office. Every job has its assigned technician, so the board shows who’s on each device.

Permissions are set per module: for each person you give full access, read only or no access to repairs, customers, invoicing or parts stock. And there’s a record of who changed what.

Team roles and permissions

Customer ratings and Google reviews

Twenty-four hours after collection, Sattotal asks the customer to rate the repair, by email or WhatsApp. If you switch it on, once they’ve rated it they’re offered a link to leave you a Google review, whatever the score.

The wording of the request is yours too, and you can switch it off whenever you like.

  • Automatic request 24 hours after collection
  • By email or WhatsApp, in your own words
  • Link to your Google reviews, if you switch it on
How ratings work

Customers follow their repair with a QR code

The intake receipt has a QR code that shows the customer where their device is at: waiting, in repair, waiting for parts or ready to collect. Fewer calls to the shop and fewer interruptions at the bench.

The repair tracking QR code

Parts and returns to the supplier

Keep an eye on your stock of disc drives, controllers, batteries or panels per warehouse, keep the part aside for each repair and, if it arrives faulty, open a return to the supplier (RMA) with its history, so you never lose track of it.

How RMA returns work

How a device goes through your electronics shop, from job sheet to collection

  1. 1

    Drop-off

    Serial number, accessories, photos and checks done in front of the customer.

  2. 2

    Signed intake receipt

    With the risks explained: loss of data or saved settings, damage to the panel during handling.

  3. 3

    Diagnosis and quote

    The cause is picked from the catalogue and the customer approves the quote on their phone.

  4. 4

    Repair

    With the part kept aside in the warehouse and the status up to date for the customer.

  5. 5

    Update

    WhatsApp or email when the device is ready to collect.

  6. 6

    Collection

    Signed handover and the warranty saved with the repair.

And everything any repair business needs

Each category adapts the record, the faults and the paperwork to your trade; the rest of Sattotal is the same for every category.

Quotes the customer approves online

Send the quote by email or WhatsApp and the customer accepts or declines it from the link. The repair moves on to the next status by itself, with a record of who approved it and when.

Signed drop-off and handover

The customer signs on the screen when they leave the item in and when they collect it. The PDF keeps the exact terms they agreed to, with your logo and the legal wording for your country.

Photos going in and coming out

Take photos on your phone when the item comes in and when it goes back out, iPhone HEIC included. If a customer says a mark was your doing, you have proof of the state it arrived in.

Repair tracking with a QR code

The intake receipt has a QR code the customer scans to see where their repair is at, any time of the day, without ringing the shop.

WhatsApp and email updates

The customer gets a message when the quote is ready, when the repair is done and when it’s waiting to be collected, with nobody having to ring them.

Parts, warehouses and suppliers

Stock per warehouse, parts kept aside for each repair, returns to suppliers (RMA) and AI that reads your supplier invoices.

Warranties under control

Every repair you hand back has its warranty end date. If the item comes back in, a green or red light tells you straight away whether it’s still covered.

POS and invoicing

Take payment for the repair, sell accessories from the POS and issue invoices that meet your country’s rules, in the countries where it’s available.

Team, roles and permissions

Front counter, technicians and admin, each with their own permissions. You know who changed what, and every technician sees their own jobs on the board.

Plans and pricing

No credit card required

Join early access and use Sattotal free until 31 December 2026 (and for at least 30 days from sign-up). No credit card, no commitment.

Up to 2 months free

⭐ Founder Member: choose your plan before 1 January and keep its price for life, as long as you stay subscribed.

Free

1 technician, 30 repairs a month...

US$0

Free forever

  • 1 technician
  • 30 repairs a month
  • Customers and quotes included
  • Unlimited parts warehouses
  • No point of sale
  • No invoicing
  • No AI features
  • No daily report

Basic

Unlimited repairs, AI assistant...

⭐ Founder price

US$15/month

From 1 January: US$25

Billed monthly

  • Everything in Free, plus:
  • Unlimited repairs
  • AI assistant
  • Point of sale and invoicing in 29 countries
RECOMMENDED

Pro

Up to 5 technicians, Priority support

⭐ Founder price

US$29/month

From 1 January: US$39

Billed monthly

  • Everything in Basic, plus:
  • Up to 5 technicians
  • Priority support

Enterprise

Up to 20 technicians, Onboarding included

⭐ Founder price

US$79/month

From 1 January: US$99

Billed monthly

  • Everything in Pro, plus:
  • Up to 20 technicians
  • Onboarding included
Questions? Talk to sales

Point of sale and invoicing work today in 29 countries, adapted to each country's tax rules, currency and documents. See availability country by country

Currency: US Dollar (USD). If you pay with a card in another currency, your bank handles the conversion. Prices exclude Spanish taxes: no Spanish VAT applies outside the European Union. Any taxes in your country are your responsibility.

Invite a shop and pay less

For every shop you bring in with your code that pays for its plan, your plan drops by US$1 a month, until it's free. Your code is in the app, under “Invite and save”.

Programme terms

Frequently asked questions

What devices does the electronics category cover?

Games consoles, drones, smartwatches and TVs. Each type has its own accessories to tick at drop-off and its own fault causes, from controller stick drift to a T-CON board.

Can I send a quote before the device is opened?

Yes. Once you’ve diagnosed it, send the quote by email or WhatsApp and the customer accepts or declines it from the link. The repair moves on to the next status by itself and there’s a record of who approved it and when.

Is there a record of what accessories were left in?

Yes. Sattotal suggests the accessories for each type of device and the technician ticks the ones the customer leaves in. They go on the intake receipt the customer signs, along with the drop-off photos.

What happens if a replacement part arrives faulty?

You open a return to the supplier (RMA) with its reason and history, and follow it until the supplier replaces, repairs or refunds it.

Is there a free plan?

Yes. The Free plan gives you up to 30 repairs a month at no cost, and the paid plans add the POS, invoicing and the AI assistant.

Do you repair consoles, drones or TVs? Let’s talk

Tell us what comes across your bench and we’ll show you how Sattotal fits in with your shop.

Sattotal also works with these categories

Computers & phones

Mobiles, tablets, desktops, laptops, printers, monitors and servers: drop-off with IMEI and unlock pattern, a quote the customer approves online and every repair tracked, all in the one place.

Appliance Repairs

Manage your white goods call-outs from one place: a record for every appliance, repair status, a quote the customer approves by email, and a signature once the job's wrapped up.

E-mobility

E-scooters, e-bikes and mopeds with their frame number, licence plate and mileage, quotes approved by email and a signed handover form.

Industrial machinery

Compressors, generators, forklifts, machine tools, pumps and control panels, each with its running hours, its preventive maintenance contract and a work report signed at the customer's plant.

Garages

Cars, vans, motorbikes, lorries, motorhomes and trailers: the vehicle record read from the V5C, an intake receipt and warranty terms written for vehicles, and every repair tracked in one place.

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