Skip to content
Founder Member: lifetime price until 31/12
Invite a shop: US$1 off every month
Sattotal
Try the demo
Computers & phones

Repair software for phones and computers

Mobiles, tablets, desktops, laptops, printers, monitors and servers: drop-off with IMEI and unlock pattern, a quote the customer approves online and every repair tracked, all in the one place.

A phone and computer repair shop gets every kind of job at the same counter: a mobile with a cracked screen first thing in the morning, a laptop that’s gone very slow, a printer from an office up the road and, in the afternoon, a server that won’t start. Each device needs different details —the IMEI, the unlock pattern, the BIOS password— and the customer wants to know when they’ll have it back.

With a diary or a spreadsheet, the unlock pattern is written on a Post-it, the quote is agreed over the phone and nobody can say whether the charger came in with the laptop. When the customer rings for the third time looking for their mobile, someone has to leave the bench to go looking for it.

Sattotal keeps each device’s IMEI, unlock pattern or password, the accessories the customer left in and photos of the state it arrived in, all on its record. The customer signs the intake receipt on the screen, approves the quote from their phone and follows the repair with the QR code on the receipt, while the board shows you what’s waiting, in repair or waiting for parts.

IMEI, pattern and passwords

The customer draws their pattern on the screen; the IMEI, PIN, device password and BIOS password are kept on the device record.

Seven device types

Computer, laptop, tablet, mobile phone, printer, monitor and server, each with its own accessories and its own faults.

Quotes approved online

Send it by email or WhatsApp and the customer accepts it from the link; the repair moves on to the next status by itself.

Tracking with a QR code

The intake receipt has a QR code the customer scans to see where their repair is at, without ringing the shop.

Customer registration by QR

The customer fills in their details and the device’s on their own phone from the QR code on the counter; you just check them.

Parts, RMA and POS

Stock per warehouse, returns to suppliers and accessory sales at the counter, where the POS is available.

Everything your phone and computer repair shop software does

Mobiles, tablets, desktops, laptops, printers, monitors and servers: drop-off with IMEI and pattern, quotes approved online, QR tracking, parts and counter sales, all in the one system.

A full drop-off: IMEI, pattern and passwords

When a mobile or tablet is left in, you take the IMEI and the customer draws their unlock pattern on the screen; for a computer, you take the device password and the BIOS password. The technician has everything they need to test it without ringing the customer.

Whatever they leave with it —charger, case, SIM or memory card— is ticked off a list made for each type of device and goes on the signed intake receipt, along with photos of the state it came in.

  • Seven types: computer, laptop, tablet, mobile phone, printer, monitor and server
  • Drawn unlock pattern, PIN or password
  • Risks explained: data loss, damage from handling
How to log a new repair

The history of every device, with its IMEI or serial number

Each device’s record keeps all its repairs, both open and already collected. When the customer comes back in, the search finds them by name, phone number, serial number or job number, and you can see what was done the last time.

If they’re back with the same fault, a green or red indicator shows you straight away whether the previous repair is still under warranty.

  • Every repair for the device on its record
  • Search by customer, phone, serial number or job number
  • Warranty on the last repair at a glance
Each device’s record

Customers register themselves with a QR code

Put your shop’s QR poster up on the counter. The customer scans it with their phone and fills in their own details and the device’s —the pattern as well. You just check what they’ve put in and carry on with the drop-off without typing it all again, and without a queue at the counter.

How customer registration by QR works

Online quotes and QR tracking

Once you know what’s wrong with it, send the quote by email or WhatsApp and the customer approves it from the link. In the meantime, the QR code on the intake receipt shows them where their repair is at, without ringing the shop.

How quotes are sent and approved

Let the customer know when their mobile is ready

When you mark the job as repaired, Sattotal lets the customer know: by email if they have one, and if not, by WhatsApp from your shop’s number. No more calls asking is it done yet.

The wording is yours: change it for the whole shop or just for one job, and preview it before it’s sent.

How to connect your shop’s WhatsApp

Several technicians, each with their own permissions

Add the front counter, your technicians and the office. Every job has its assigned technician, so the board shows who’s on each device.

Permissions are set per module: for each person you give full access, read only or no access to repairs, customers, invoicing or parts stock. And there’s a record of who changed what.

Team roles and permissions

Customer ratings and Google reviews

Twenty-four hours after collection, Sattotal asks the customer to rate the repair, by email or WhatsApp. If you switch it on, once they’ve rated it they’re offered a link to leave you a Google review, whatever the score.

The wording of the request is yours too, and you can switch it off whenever you like.

  • Automatic request 24 hours after collection
  • By email or WhatsApp, in your own words
  • Link to your Google reviews, if you switch it on
How ratings work

Over a hundred phone and computer faults

The catalogue has the fault causes for each device: broken screen, swollen battery, charging port, motherboard, worn SSD, liquid damage, a system that won’t boot… The technician picks the cause instead of typing it out, and you can see what you repair most, on which models and how long it takes.

Parts, returns and counter sales

Keep an eye on your stock of screens, batteries and connectors per warehouse and keep the part aside for each repair. If it arrives faulty, open a return to the supplier (RMA). And at the counter, sell cases, chargers and screen protectors from the POS, in the countries where it’s available.

Parts and stock

How a mobile goes through your shop, from job sheet to collection

  1. 1

    Drop-off

    IMEI, pattern or password, accessories and photos, or the customer registers by QR.

  2. 2

    Signed intake receipt

    The customer signs on the screen for the risks explained, like data loss.

  3. 3

    Diagnosis and quote

    The cause is picked from the catalogue and the customer approves the quote on their phone.

  4. 4

    Repair

    The board shows what’s waiting, in repair or waiting for parts.

  5. 5

    Update

    WhatsApp or email when it’s ready, and QR tracking in the meantime.

  6. 6

    Collection and payment

    Signed handover, warranty on record and payment through the POS.

And everything any repair business needs

Each category adapts the record, the faults and the paperwork to your trade; the rest of Sattotal is the same for every category.

Quotes the customer approves online

Send the quote by email or WhatsApp and the customer accepts or declines it from the link. The repair moves on to the next status by itself, with a record of who approved it and when.

Repair tracking with a QR code

The intake receipt has a QR code the customer scans to see where their repair is at, any time of the day, without ringing the shop.

WhatsApp and email updates

The customer gets a message when the quote is ready, when the repair is done and when it’s waiting to be collected, with nobody having to ring them.

Signed drop-off and handover

The customer signs on the screen when they leave the item in and when they collect it. The PDF keeps the exact terms they agreed to, with your logo and the legal wording for your country.

Photos going in and coming out

Take photos on your phone when the item comes in and when it goes back out, iPhone HEIC included. If a customer says a mark was your doing, you have proof of the state it arrived in.

Parts, warehouses and suppliers

Stock per warehouse, parts kept aside for each repair, returns to suppliers (RMA) and AI that reads your supplier invoices.

POS and invoicing

Take payment for the repair, sell accessories from the POS and issue invoices that meet your country’s rules, in the countries where it’s available.

Warranties under control

Every repair you hand back has its warranty end date. If the item comes back in, a green or red light tells you straight away whether it’s still covered.

AI assistant and daily report

Ask the assistant about your repairs in plain English and get a summary every morning of what came in, what went out and what’s held up.

Plans and pricing

No credit card required

Join early access and use Sattotal free until 31 December 2026 (and for at least 30 days from sign-up). No credit card, no commitment.

Up to 2 months free

⭐ Founder Member: choose your plan before 1 January and keep its price for life, as long as you stay subscribed.

Free

1 technician, 30 repairs a month...

US$0

Free forever

  • 1 technician
  • 30 repairs a month
  • Customers and quotes included
  • Unlimited parts warehouses
  • No point of sale
  • No invoicing
  • No AI features
  • No daily report

Basic

Unlimited repairs, AI assistant...

⭐ Founder price

US$15/month

From 1 January: US$25

Billed monthly

  • Everything in Free, plus:
  • Unlimited repairs
  • AI assistant
  • Point of sale and invoicing in 29 countries
RECOMMENDED

Pro

Up to 5 technicians, Priority support

⭐ Founder price

US$29/month

From 1 January: US$39

Billed monthly

  • Everything in Basic, plus:
  • Up to 5 technicians
  • Priority support

Enterprise

Up to 20 technicians, Onboarding included

⭐ Founder price

US$79/month

From 1 January: US$99

Billed monthly

  • Everything in Pro, plus:
  • Up to 20 technicians
  • Onboarding included
Questions? Talk to sales

Point of sale and invoicing work today in 29 countries, adapted to each country's tax rules, currency and documents. See availability country by country

Currency: US Dollar (USD). If you pay with a card in another currency, your bank handles the conversion. Prices exclude Spanish taxes: no Spanish VAT applies outside the European Union. Any taxes in your country are your responsibility.

Invite a shop and pay less

For every shop you bring in with your code that pays for its plan, your plan drops by US$1 a month, until it's free. Your code is in the app, under “Invite and save”.

Programme terms

Frequently asked questions

Will it handle mobiles and computers together?

Yes. The computers and phones category covers mobile phones, tablets, desktops, laptops, printers, monitors and servers. Each type asks for its own details: the IMEI on mobiles and tablets, the BIOS password on computers, and its own accessories and faults.

Where is the unlock pattern saved?

On the device record, together with the repair. The customer draws it on the screen when they leave the mobile in, or on their own phone if they register with the QR code on the counter, and the technician checks it when they need to test the device.

Can the customer see where their repair is at?

Yes. The intake receipt has a QR code that opens the repair status in real time, and they also get a WhatsApp or email update when the quote is ready or the device is ready to collect.

Can I sell accessories as well as doing repairs?

Yes. From the POS you sell cases, chargers and screen protectors and take payment for repairs, in the countries where the POS and invoicing are available.

Is there a free plan?

Yes. The Free plan gives you up to 30 repairs a month at no cost, and the paid plans add the POS, invoicing and the AI assistant.

Have a phone or computer repair shop? Let’s talk

Tell us how you work —walk-in counter, business customers or repairs for other shops— and we’ll show you how Sattotal fits in with your business.

Sattotal also works with these categories

Consumer electronics

Games consoles, drones, smartwatches and TVs: each device with its accessories and its own faults, a quote before it’s opened and a signed handover, all in the one place.

Appliance Repairs

Manage your white goods call-outs from one place: a record for every appliance, repair status, a quote the customer approves by email, and a signature once the job's wrapped up.

E-mobility

E-scooters, e-bikes and mopeds with their frame number, licence plate and mileage, quotes approved by email and a signed handover form.

Industrial machinery

Compressors, generators, forklifts, machine tools, pumps and control panels, each with its running hours, its preventive maintenance contract and a work report signed at the customer's plant.

Garages

Cars, vans, motorbikes, lorries, motorhomes and trailers: the vehicle record read from the V5C, an intake receipt and warranty terms written for vehicles, and every repair tracked in one place.

You may also like

Computers and ITRepair QuotesQR TrackingPOS for repair shopsRMA management