Any shop that repairs games consoles knows the same faults keep turning up — disc drive issues, HDMI ports, controller stick drift — just spread across a load of different models. Without a proper record for each console, two similar units are easy to mix up, and a quote can just as easily slip through the cracks while it's waiting on approval.
Once consoles start stacking up in the shop with no way to tell them apart, it's easy to hand the wrong one back to a customer, or lose track of which one is still sitting there waiting on a part. And with no photos from when it came in, you've nothing to point to if a customer says a scratch or a dent was down to you.
Sattotal gives every console its own record with serial number, model and status, photos taken at drop-off and collection, a quote the customer approves by email, and a signed handover sheet.
Console record with serial number
Log every console with its serial number, make, model and status, so two similar units are never mixed up.
Status tracking
Follow each console through its statuses: waiting, in repair, waiting on parts, quoted, repaired and collected.
Quote by email
Send the quote and the customer approves it online, with a record of who approved it and when.
Before and after photos
Add photos at drop-off and collection (HEIC from iPhone included) as proof of the console's condition.
Warranty and signature
Signed PDF handover sheet and warranty tracking on every repair.
Parts and stock
Keep on top of your console parts stock and orders to suppliers.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Does it cover PlayStation, Xbox and Nintendo Switch?
Yes. Any console can be logged with its make, model, serial number and status.
Can I add photos showing the console's condition?
Yes, photos at drop-off and collection, handy for showing up any scratches or dents that were already there.
What about a repair that's stuck waiting on parts?
Every repair carries a 'waiting on parts' status and a 'quoted' status, so it's clear at a glance.
Can a customer approve the quote without calling into the shop?
Yes. The quote goes out by email and gets approved online, with a record of who approved it and when.
Would this suit a one-person repair shop?
Yes. There's a free plan and pricing per technician, so you can start small and grow from there.