Devices

Each device, its own faults

The device type you select decides which fault causes Sattotal offers when you log a repair intake. A washing machine shows drain pump, drum bearings or water inlet valve; a TV shows T-CON board or backlight; a games console shows controller stick drift or disc drive. That way you choose from a short, relevant list instead of trawling through the whole catalogue.

Brand and model

Manufacturer, exact model and serial number for unambiguous identification.

Physical description

Colour, physical condition and any pre-existing damage to protect the shop.

Accessories handed in

List of what the customer brings (charger, case, cables...) to guarantee the return.

Device history

See all previous repairs of that specific device, with a link to the full history.

Saved passwords

The device and BIOS passwords are stored in the device record, hidden by default (••••••••) with a button to reveal them when the technician needs them. They are only asked for on devices that have them: an appliance never shows these fields.

Statistics and recurring faults

Total repairs and accumulated revenue for that device. If the same failure cause repeats across several repairs, it's highlighted with a counter (e.g. «3x») to spot recurring faults.

Photos from all its repairs

The record brings together, in one place, the photos from all repairs of that device, grouped by repair with its date and status.