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Computers & phones

Repair software for mobile phones and computers

Mobile phones, tablets, desktops, laptops, printers, monitors and servers: booking in with IMEI and unlock pattern, a quote the customer approves online and every repair tracked, all in one place.

A phone and computer repair shop sees a bit of everything at the same counter: a mobile with a smashed screen first thing, a laptop that’s slowed to a crawl, a printer from an office round the corner and, by the afternoon, a server that won’t boot. Each device needs different details —the IMEI, the unlock pattern, the BIOS password— and every customer wants to know when it’ll be ready.

With a notebook or a spreadsheet, the unlock pattern goes on a Post-it, the quote is agreed over the phone and nobody can remember whether the charger came in with the laptop. When the customer rings for the third time about their mobile, someone has to leave the bench to go and find it.

Sattotal keeps each device’s IMEI, unlock pattern or password, the accessories the customer left and photos of the state it came in, all on its record. The customer signs the intake receipt on screen, approves the quote from their phone and follows the repair with the QR code on the receipt, while the board shows you what’s waiting, in repair or waiting for parts.

IMEI, pattern and passwords

The customer draws their pattern on the screen; the IMEI, PIN, device password and BIOS password stay on the device record.

Seven device types

Computer, laptop, tablet, mobile phone, printer, monitor and server, each with its own accessories and its own faults.

Quotes approved online

Send it by email or WhatsApp and the customer accepts it from the link; the repair moves on to its next status by itself.

Tracking by QR code

The intake receipt carries a QR code the customer scans to check how their repair is getting on without ringing the shop.

Customer booking-in by QR

The customer fills in their details and the device’s on their own phone from the QR code on the counter; you just check them.

Parts, RMA and POS

Stock by warehouse, returns to suppliers and accessory sales at the counter, where the POS is available.

Everything your phone and computer repair shop software does

Mobile phones, tablets, desktops, laptops, printers, monitors and servers: booking in with IMEI and pattern, quotes approved online, QR tracking, parts and counter sales, all in one system.

Thorough booking-in: IMEI, pattern and passwords

When a mobile or tablet comes in, you log the IMEI and the customer draws their unlock pattern on the screen; for a computer, you note the device password and the BIOS password. The technician has everything they need to test it without ringing the customer.

The accessories left with it —charger, case, SIM or memory card— are ticked off a list designed for each type of device and go on the signed intake receipt, together with photos of the state it came in.

  • Seven types: computer, laptop, tablet, mobile phone, printer, monitor and server
  • Drawn unlock pattern, PIN or password
  • Risks explained: data loss, damage from handling
How to book in a repair

The history of every device, with its IMEI or serial number

Each device’s record keeps all its repairs, both open and already collected. When the customer comes back, the search finds them by name, phone number, serial number or job number, and you can see what was done last time.

If they’re back with the same fault, a green or red indicator shows you straight away whether the previous repair is still under warranty.

  • Every repair for the device on its record
  • Search by customer, phone, serial number or job number
  • Warranty on the last repair at a glance
Each device’s record

Customers book themselves in with a QR code

Put the QR poster for your shop on the counter. The customer scans it with their phone and fills in their own details and the device’s —the pattern as well. You simply check what they’ve entered and carry on booking it in without retyping anything, and without a queue at the counter.

How customer booking-in by QR works

Online quotes and QR tracking

Once you know what’s wrong, send the quote by email or WhatsApp and the customer approves it from the link. Meanwhile, the QR code on the intake receipt shows them how their repair is getting on without ringing the shop.

How quotes are sent and approved

Let the customer know when their mobile is ready

When you mark the job as repaired, Sattotal tells the customer: by email if they have one, and if not, by WhatsApp from your shop’s number. No more calls asking whether it’s done.

The wording is yours: change it for the whole shop or just for one job, and preview it before it’s sent.

How to connect your shop’s WhatsApp

Several technicians, each with their own permissions

Add the front counter, your technicians and the office. Every job has its assigned technician, so the board shows who’s got each device.

Permissions are set per module: for each person you give full access, read only or no access to repairs, customers, invoicing or parts stock. And there’s a record of who changed what.

Team roles and permissions

Customer ratings and Google reviews

Twenty-four hours after collection, Sattotal asks the customer to rate the repair, by email or WhatsApp. If you switch it on, once they’ve rated it they’re offered a link to leave you a Google review, whatever the score.

The wording of the request is yours too, and you can switch it off whenever you like.

  • Automatic request 24 hours after collection
  • By email or WhatsApp, in your own words
  • Link to your Google reviews, if you switch it on
How ratings work

Over a hundred phone and computer faults

The catalogue includes the fault causes for each device: broken screen, swollen battery, charging port, motherboard, worn SSD, liquid damage, a system that won’t boot… The technician picks the cause rather than typing it, and you can see what you repair most, on which models and how long it takes.

Parts, returns and counter sales

Keep track of your stock of screens, batteries and connectors by warehouse and set the part aside for each repair. If it turns up faulty, raise a return to the supplier (RMA). And at the counter, sell cases, chargers and screen protectors from the POS, in the countries where it’s available.

Parts and stock

How a mobile goes through your shop, from job sheet to collection

  1. 1

    Booking in

    IMEI, pattern or password, accessories and photos, or the customer books in by QR.

  2. 2

    Signed intake receipt

    The customer signs on screen for the risks explained, such as data loss.

  3. 3

    Diagnosis and quote

    The cause is picked from the catalogue and the customer approves the quote on their phone.

  4. 4

    Repair

    The board shows what’s waiting, in repair or waiting for parts.

  5. 5

    Update

    WhatsApp or email when it’s ready, and QR tracking in the meantime.

  6. 6

    Collection and payment

    Signed handover, warranty on record and payment through the POS.

Plus everything any repair business needs

Each category adapts the record, the faults and the paperwork to your trade; the rest of Sattotal is the same for every category.

Quotes your customer approves online

Send the quote by email or WhatsApp and the customer accepts or turns it down from the link. The repair moves on to its next status by itself, with a record of who approved it and when.

Repair tracking by QR code

The intake receipt carries a QR code the customer scans to check how their repair is getting on at any hour, without ringing the shop.

WhatsApp and email updates

The customer gets a message when the quote is ready, when the repair is finished and when it’s waiting to be collected, without anyone having to ring them.

Signed booking-in and handover

The customer signs on screen when they drop the item off and when they collect it. The PDF keeps the exact terms they agreed to, with your logo and the legal wording for your country.

Photos on the way in and out

Take photos on your phone when the item comes in and when it goes back, iPhone HEIC included. If a customer says a knock was your doing, you have proof of how it arrived.

Parts, warehouses and suppliers

Stock by warehouse, parts set aside for each repair, returns to suppliers (RMA) and AI that reads your supplier invoices.

POS and invoicing

Take payment for the repair, sell accessories from the POS and issue invoices that meet your country’s rules, in the countries where it’s available.

Warranties under control

Every repair you hand back carries its warranty end date. If the item comes back, a green or red light tells you straight away whether it’s still covered.

AI assistant and daily report

Ask the assistant about your repairs in plain English and get a summary each morning of what came in, what went out and what’s stalled.

Plans and pricing

No credit card required

Join early access and use Sattotal free until 31 December 2026 (and for at least 30 days from sign-up). No credit card, no commitment.

Up to 2 months free

⭐ Founder Member: choose your plan before 1 January and keep its price for life, as long as you stay subscribed.

Free

1 technician, 30 repairs a month...

US$0

Free forever

  • 1 technician
  • 30 repairs a month
  • Customers and quotes included
  • Unlimited parts warehouses
  • No point of sale
  • No invoicing
  • No AI features
  • No daily report

Basic

Unlimited repairs, AI assistant...

⭐ Founder price

US$15/month

From 1 January: US$25

Billed monthly

  • Everything in Free, plus:
  • Unlimited repairs
  • AI assistant
  • Point of sale and invoicing in 29 countries
RECOMMENDED

Pro

Up to 5 technicians, Priority support

⭐ Founder price

US$29/month

From 1 January: US$39

Billed monthly

  • Everything in Basic, plus:
  • Up to 5 technicians
  • Priority support

Enterprise

Up to 20 technicians, Onboarding included

⭐ Founder price

US$79/month

From 1 January: US$99

Billed monthly

  • Everything in Pro, plus:
  • Up to 20 technicians
  • Onboarding included
Questions? Talk to sales

Point of sale and invoicing work today in 29 countries, adapted to each country's tax rules, currency and documents. See availability country by country

Currency: US Dollar (USD). If you pay with a card in another currency, your bank handles the conversion. Prices exclude Spanish taxes: no Spanish VAT applies outside the European Union. Any taxes in your country are your responsibility.

Invite a shop and pay less

For every shop you bring in with your code that pays for its plan, your plan drops by US$1 a month, until it's free. Your code is in the app, under “Invite and save”.

Programme terms

Frequently asked questions

Does it work for mobile phones and computers at the same time?

Yes. The computers and phones category covers mobile phones, tablets, desktops, laptops, printers, monitors and servers. Each type asks for its own details: the IMEI on mobiles and tablets, the BIOS password on computers, plus its own accessories and faults.

Where is the unlock pattern kept?

On the device record, alongside the repair. The customer draws it on the screen when they drop off the mobile, or on their own phone if they book in with the QR code on the counter, and the technician looks it up when they need to test the device.

Can customers see how their repair is getting on?

Yes. The intake receipt carries a QR code that opens the repair status in real time, and they also get a WhatsApp or email update when the quote is ready or the device is ready to collect.

Can I sell accessories as well as doing repairs?

Yes. From the POS you sell cases, chargers and screen protectors and take payment for repairs, in the countries where the POS and invoicing are available.

Is there a free plan?

Yes. The Free plan includes up to 30 repairs a month free of charge, and the paid plans add the POS, invoicing and the AI assistant.

Run a mobile phone or computer repair shop? Let’s talk

Tell us how you work —walk-in counter, business customers or repairs for retailers— and we’ll show you how Sattotal fits your business.

Sattotal also works with these categories

Consumer electronics

Games consoles, drones, smartwatches and TVs: each device with its accessories and its own faults, a quote before you open it up and a signed handover, all in one place.

White Goods Repairs

Keep your white goods service business under control: a job sheet for every appliance, repair status, a quote the customer approves by email, and a signature when the job's finished.

E-mobility

E-scooters, e-bikes and mopeds with their frame number, licence plate and mileage, quotes approved by email and a signed handover form.

Industrial machinery

Compressors, generators, forklift trucks, machine tools, pumps and control panels with their running hours, their preventive maintenance contracts and a work report signed on the customer's site.

Garages

Cars, vans, motorbikes, lorries, motorhomes and trailers: the vehicle record read from the V5C, an intake receipt and warranty terms written for vehicles, and every repair tracked in one place.

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