A white goods business runs nothing like a phone repair shop. The appliances are bulky, plenty of the work happens on-site at the customer's house, and a washing machine you sorted out last month can turn up again with an entirely different fault. With no record against that specific appliance, every callout is back to square one.
A notebook full of callouts falls apart under its own weight — you can't tell which part's on order, whether the customer ever actually approved that quote, or what went into the appliance last time round. And when it comes back within warranty, there's no paper trail to say what was done.
Sattotal gives you a record for every appliance — make, model and serial number — with the full history of its past callouts, a quote the customer approves by email, before-and-after photos, and a signed handover sheet.
Appliance record
Every washing machine, fridge or oven gets its make, model and serial number on file, alongside the customer and the job address.
Fault history
Check in seconds whether an appliance has come through your workshop before, and what was replaced — useful when a warranty claim comes up.
Real white goods faults
Drum bearings, drain pump, compressor, gas leak, magnetron, T-CON board — the faults you actually see on a white goods bench, not some generic catalogue.
Quote by email
Send the quote and the customer signs off online before you order the part, with a record of who approved it and when.
Photos and sign-off
Photos of the appliance on collection and on delivery, backed up by a signed handover sheet as evidence of condition.
Parts and orders
Keep tabs on what's in stock and what's on order, so a job never grinds to a halt waiting on a heating element.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Is it any good for callouts to a customer's house?
Yes. Every callout carries the customer's address and a live status, so you can see straight away what's still to visit and what's sat waiting on a part.
Can I check whether an appliance has been in before?
Yes. Every appliance carries its own record of past faults and what's been replaced on it, which is exactly the evidence you need for a warranty claim.
Does it cover washing machines, fridges, ovens and TVs?
Yes, and tumble dryers, dishwashers, microwaves and air conditioning units too, each one covered with its own set of typical faults.
Can the customer sign off the quote without you calling back out?
Yes. It goes out by email and gets approved online, so you're not making a second trip just for a signature.
Does it work for a sole trader?
Yes. There's a free plan and you pay per technician after that, so you can start small and scale up as the business grows.