On-site visits are here: from call-out to signed work report
Schedule the visit, follow the technician from their mobile and close with a work report signed by technician and customer. Then invoice it in Sattotal or in your accounts software.
Sattotal was built for the device that comes in over the counter. But many repair shops, especially those handling domestic appliances, air conditioning and IT for businesses, do much of their work at the customer's home or office. Until now that meant a paper form, typed up later. From today you have the On-site visits module: the visit is scheduled, tracked and closed in Sattotal, with a work report signed there and then.
A visit from start to finish
What's included
A schedule for each technician
Each visit has a customer, address, on-site contact, technician, date and time. Technicians go straight to today's visits, with buttons to call and get directions on the map, and you're warned if two visits overlap.
Work mode on the mobile
“On my way”, “I've arrived” and “I've finished”: the server records the times and a timer counts the time on site.
Materials, call-out charge and labour
Parts and services from your catalogue, taken from the visit's warehouse (the van, for example). The call-out charge is added automatically when you charge one and, once the job is finished, labour is suggested from the actual time, rounded.
Before and after photos
Up to 10 photos of the condition on arrival and another 10 of the result. iPhone photos are converted automatically and up to 4 appear on the work report.
A work report signed by both
The technician signs first, then the customer, on the mobile's screen. If the customer wasn't there, they receive a link to review the work report and sign it on their own phone.
A reminder the day before
The afternoon before, the customer gets a reminder with the time, address and technician, by email, WhatsApp or both.
The work report
WORK REPORT · V-2026-000004
Arrival 10:05 · Departure 11:20 · 1 h 15 min on site
Call-out · Labour 1.25 h · Power supply
Technician signature · Customer signature
What's signed stays signed: once there's a signature, times, materials and photos can no longer be edited, so the work report always matches what the customer signed.
Once the visit is closed, you invoice it in Sattotal with the work report lines or, if you invoice in another program, mark it as invoiced with your reference and export a CSV with one row per line. And if the appliance needs to go back to the shop, “Take to the shop” opens device check-in with the customer already selected and links the repair to the visit. Everything is kept in the visit history and on the customer record.
Available on every plan. On the Free plan, visits count towards the 30-per-month limit together with repairs. The help centre has the full guide to the module.