A repair service business doesn't run on walk-in customers alone. You serve companies under contract, answer for manufacturer warranties, send defective parts back to suppliers, and dispatch technicians on-site. Four separate workflows that rarely fit in a spreadsheet.
Fixing the device was never the hard part. The hard part is knowing where every job stands: which one is waiting on a part, which quote has sat unanswered for three days, which repair falls under warranty, and which one needs to be invoiced. When that only lives in a technician's head, it collapses the moment volume picks up.
Sattotal brings the whole repair operation together: a work order per device with full history, warranties with an expiry date, supplier RMA, quotes the customer approves by email, and a signed handover sheet — with permissions set per technician.
Work orders
Every device gets its own work order — status, assigned technician and time logged, from check-in to collection.
Business and individual clients
Customer records with tax details, multiple addresses and the full history of every device they've brought in.
Warranties under control
An expiry date on every repair, so you know instantly whether a return visit is billable or covered.
Supplier RMA
Send the faulty part back to the supplier and track its status without losing sight of the customer waiting on it.
Quotes approved by email
Customers approve online. It's logged who approved it and when, and no work starts on the device until they do.
Permissions per technician
Each team member sees only what applies to them. The bench tech doesn't need to see invoicing.
Plans and pricing
Join the public beta and use Sattotal free until December 31, 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Does this work for a repair business that serves companies?
Yes. Customers can be set up as companies with tax details and multiple addresses, and every device keeps a full history of past repairs.
Can I keep track of warranties?
Yes. Every repair stores its warranty expiry date, so you know right away whether a return visit is covered or billable.
Does it handle returning parts to the supplier?
Yes, through RMA: you log the faulty part, send it back to the supplier and track its status without losing the thread of the customer's job.
Does it work for multiple technicians with different permissions?
Yes. You can give each technician access to only what they need, and see the time logged by each one.
Does it work for both electronics and appliances?
Yes. Each type of device has its own failure causes, from a motherboard or a screen to a drain pump or a compressor.