Sattotal now works in South Africa
Country 47, and the first outside Europe and the Americas. It arrives with its own tax and currency, but above all with a repair law that puts in writing what the product already did.
You can now pick South Africa as your organization country, bringing Sattotal to 47 countries. Choosing it switches the tax (15% VAT), the currency (rand, R), the tax identifier label and, most of all, the legislation cited on the documents your customer signs.
What South African law asks of a repair shop
An authorized estimate before you charge
The Consumer Protection Act 68 of 2008 forbids charging for a repair without an estimate the customer authorized, and forbids exceeding it without asking again. That is exactly the email approval flow already in the product, with the approval date on record.
Diagnostics are not billable
The same section stops you invoicing the stripping and testing needed to prepare that estimate, unless you disclosed the price beforehand and the customer agreed. Diagnosis and the chargeable repair stay separate.
Three months on parts and labor
Every new or reconditioned part you fit, and the labor to fit it, is warranted for three months from installation. And if the fault returns within those three months, the customer can ask for a replacement device or a refund rather than a second repair.
The tax identifier is the VAT Registration Number issued by SARS, and it belongs to businesses: a South African private customer is asked for nothing, the same as in the United Kingdom, Ireland or Denmark. The personal alternative would be the 13-digit ID number, which encodes date of birth and gender, and that is not something a repair shop should be collecting.
Invoicing and POS are available from day one: South Africa has no electronic invoicing mandate, so an ordinary invoice remains valid.
To switch it on, go to Settings → Organization and pick the country. Tax, currency, the nine provinces and the legal texts adjust on their own, and you can always edit them from Settings → Documents.