Sliema and its seafront concentrate retail, offices and a large share of Malta’s foreign residents. Behind the counter that means customers who travel, who came from another country last year, and who expect everything in writing.
If your customer is abroad for a fortnight, a phone call is no way to approve a repair. You need a written quote they can accept remotely, and a clear record of what was done to the device while they were away.
Sattotal emails the quote and logs the approval, so you start work with the agreement locked down. Alongside it you keep IMEI, photos, parts and warranties, with 18% VAT, euro (€) and the VAT Registration Number ready for Malta.
Repair tickets with IMEI
Each device is logged with its IMEI, serial, brand and model, so two identical phones never get mixed up.
Quotes approved in writing
You email the quote and the customer approves it; the approval and its date stay on record.
Set up for Malta
18% VAT, amounts in euro (€) and the VAT Registration Number on your paperwork, as issued by the MTCA.
Two-year statutory guarantee
Handover documents reference Part X of the Consumer Affairs Act (Cap. 378), which runs for two years from delivery.
Parts, suppliers and warranties
You know what is on the shelf, what is on order and which repairs are still covered.
Runs from your phone
Cloud-based and mobile-first, with nothing to install on the bench and automatic backups.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Does it suit a repair shop in Sliema?
Yes. Sattotal is cloud-based, so a shop in Sliema can run its repairs from a computer or a phone without installing anything.
Does it use Maltese VAT rather than UK VAT?
Yes. Malta has its own setup: 18% VAT and euro (€), not 20% and pounds. Pick Malta as your business country and quotes and receipts follow it automatically.
What does the law say about guarantees in Malta?
Under Part X of the Consumer Affairs Act (Cap. 378) the seller is liable for any lack of conformity appearing within two years of delivery. Sattotal already states this on handover documents.
Can I record each device’s IMEI?
Yes. Every repair keeps the IMEI, serial number, brand, model and status, along with intake and handover photos.
What does it cost to start?
Nothing. There is a free plan, and per-technician pricing once your team grows.