Valletta packs government offices, business tenants and a constant flow of visitors into a very small area. A repair shop here serves walk-ins and account customers on the same afternoon, often with different expectations about paperwork.
When part of your work is invoiced to businesses, a paper notebook stops being enough. You need a history per device, a quote approved before you open anything, and proof of what you handed back. Without that, every disagreement costs you an afternoon.
Sattotal gives each intake its own record: IMEI and photos from the counter, a quote the customer approves by email, parts tracking and a signed PDF handover. VAT at 18% and the euro are already configured, so your paperwork is right the first time.
Repair tickets with IMEI
Each device is logged with its IMEI, serial, brand and model, so two identical phones never get mixed up.
Quotes approved in writing
You email the quote and the customer approves it; the approval and its date stay on record.
Set up for Malta
18% VAT, amounts in euro (€) and the VAT Registration Number on your paperwork, as issued by the MTCA.
Two-year statutory guarantee
Handover documents reference Part X of the Consumer Affairs Act (Cap. 378), which runs for two years from delivery.
Parts, suppliers and warranties
You know what is on the shelf, what is on order and which repairs are still covered.
Runs from your phone
Cloud-based and mobile-first, with nothing to install on the bench and automatic backups.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Does it suit a repair shop in Valletta?
Yes. Sattotal is cloud-based, so a shop in Valletta can run its repairs from a computer or a phone without installing anything.
Does it use Maltese VAT rather than UK VAT?
Yes. Malta has its own setup: 18% VAT and euro (€), not 20% and pounds. Pick Malta as your business country and quotes and receipts follow it automatically.
What does the law say about guarantees in Malta?
Under Part X of the Consumer Affairs Act (Cap. 378) the seller is liable for any lack of conformity appearing within two years of delivery. Sattotal already states this on handover documents.
Can I record each device’s IMEI?
Yes. Every repair keeps the IMEI, serial number, brand, model and status, along with intake and handover photos.
What does it cost to start?
Nothing. There is a free plan, and per-technician pricing once your team grows.