Mauritius repairs rather than replaces, and a workshop here serves two worlds at once: households paying cash over the counter, and the offices, hotels and schools that expect an invoice which stands up to an audit.
Two things catch shops out. An invoice here must carry your VAT Registration Number and your Business Registration Number — two numbers from two different bodies, not one. And because Mauritian law prescribes no estimate procedure for repairing movables, nothing but your own record settles a disagreement about what was agreed.
Sattotal handles both without extra work. Both numbers print on every quote, invoice and receipt. The customer approves the quote by email and the approval is stored with its date. VAT at 15% and the rupee are configured from the start, and the district fills itself in from the postcode.
Configured for Mauritius
VAT at 15%, amounts in rupees (Rs) and your registration details on quotes, invoices and receipts, with no manual setup.
Both numbers, as article 20 requires
The Value Added Tax Act 1998 requires a VAT invoice to bear the words "VAT INVOICE" and to state your name, business address, VAT Registration Number and Business Registration Number. They have separate fields because the MRA issues one and the Corporate and Business Registration Department the other.
District from the postcode
The first character of a Mauritian postcode identifies the district, or the island when it is a letter. Type the code and the field fills itself in, Rodrigues and Agalega included.
Approvals you can prove
Mauritius sets no statutory estimate procedure for movables, so your record is the evidence. Every quote approval is timestamped and attached to the job.
The Code Civil position on your paperwork
The repair framed as a contract of hire of work under article 1710, the warranty against hidden defects of articles 1641 and following, and the right of retention of article 1948 — stated on your handover documents.
Cloud-based, works on a phone
Nothing to install and no server in the shop, so a power cut does not take your job cards with it.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Does it use Mauritian VAT, or UK VAT?
Mauritian. The interface is in British English, but the country drives the numbers: choose Mauritius and you get 15% VAT and rupees (Rs), not 20% and pounds. Note that compulsory VAT registration now begins at MUR 3 million of annual turnover, lowered from MUR 6 million with effect from 1 October 2025.
Why does an invoice need both a VAT number and a BRN?
Because article 20 of the Value Added Tax Act 1998 says so. A VAT invoice must carry the words "VAT INVOICE" prominently and state the supplier’s name, business address, VAT Registration Number and Business Registration Number. The two come from different bodies — the Mauritius Revenue Authority and the Corporate and Business Registration Department — so Sattotal keeps them in separate fields. If you have no BRN, leave it blank and nothing prints.
Am I legally required to give a written estimate?
No. Mauritian law prescribes no pre-authorisation procedure for the repair of movable goods, and the Consumer Protection Act 1991 deals with product safety rather than services. That makes a recorded approval more important rather than less: with no statutory process behind you, evidence of what the customer agreed to, and when, is what settles a dispute.
What does the Code Civil give my customer?
The repair is a contract of hire of work: article 1710 defines it as undertaking to do something for another for an agreed price, and article 1779 expressly names technicians working from studies, estimates or contracts. Article 1789 makes a repairer supplying only labour answerable for its own fault, and article 1797 makes you answerable for the people you employ. Parts you sell carry the warranty against hidden defects of articles 1641 to 1648.
Is the hidden-defects claim period two years, like in France?
No, and this catches people out. Article 1648 of the Code Civil Mauricien requires the action to be brought "dans un bref délai", judged by the nature of the defect and local usage — there is no fixed number of months or years. France replaced that wording with a fixed two-year period in 2005; Mauritius did not follow the reform. Anyone quoting you two years is quoting French law.
Can I hold a device until the customer pays?
Yes, within limits. Article 1948 of the Code Civil lets a person holding goods on deposit retain them until full payment of what is due in respect of that deposit. It is a defensive right: it gives you no power of sale, so an uncollected device may not be sold and recovery means going to court. Sattotal keeps a record of every collection notice you send.
Is there a free plan?
Yes. You can start for free, with per-technician pricing once your team grows.