Kaunas is Lithuania’s second city, with a large student population and a steady stream of devices that get dropped, cracked and brought back. A repair shop here sees the same faces return, often with a different phone each time.
Regular customers expect you to remember: what was replaced last time, whether that repair is still covered, whether the quote was ever accepted. Once several devices come in a day, a notebook cannot answer those questions quickly, and a missed update turns into a phone call.
Sattotal keeps a full history per customer and per device, tracks parts and stock, and records each approval. When the status changes, the customer gets an email or WhatsApp message in Lithuanian, so fewer people ring to ask where their phone is.
Customer paperwork in Lithuanian
Your team works in English, while the intake sheet, the quote, the delivery sign-off and the technical report your customer receives come out in Lithuanian, as the State Language Law has required for consumer information since 1 January 2026.
Notices in the customer’s language
Status emails and WhatsApp messages to the customer are sent in Lithuanian too, so nothing you send needs rewriting by hand.
Tickets with IMEI and photos
Each device is booked in with its IMEI or serial, brand, model and condition, plus intake photos, so two similar phones never get swapped.
Quotes approved before work starts
The customer accepts the quote remotely and the approval is stored with its date, ready if the price is ever questioned.
Set up for Lithuania
21% PVM, amounts in euro (€), the Įmonės kodas and PVM number checked against their check digit, and addresses by municipality (savivaldybė).
Parts and stock on the same screen
See what is on the shelf, what is on order and which repair is waiting for which part.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through October + November and December free). No credit card, no commitment.
Enterprise
Up to 20 technicians, Onboarding included
Billed monthly
- Everything in Pro, plus:
- Up to 20 technicians
- Onboarding included
Prices are in US dollars (USD). If you pay with a card in another currency, your bank handles the conversion.
Frequently asked questions
Is it a good fit for a repair shop in Kaunas?
Yes. Sattotal runs in the browser, so a shop in Kaunas can handle intakes, quotes and handovers from a computer at the counter or a phone at the bench, with nothing to install.
Why does the customer get Lithuanian documents if the app is in English?
Because since 1 January 2026 article 7¹ of the State Language Law requires information for consumers to be in Lithuanian. Sattotal keeps the two apart: your staff use the English interface, and everything addressed to the customer — intake sheet, quote, delivery sign-off, technical report, emails and WhatsApp messages — is generated in Lithuanian.
Do I have to ask private customers for their personal code?
No, and Sattotal never asks for it. The asmens kodas is protected by law, so private customers are recorded by name and contact details. For businesses you can store the Įmonės kodas and the PVM number, both validated with their check digit.
What can I do with a device nobody collects?
Article 6.679 of the Civil Code sets the route: notify the customer in writing and, once two months have passed, you may sell the item at a reasonable price and deposit the balance in the customer’s name. Sattotal keeps a dated record of every notice you send.
How quickly must I answer a complaint?
Within 14 days, under article 21 of the Consumer Rights Protection Law; unresolved disputes can go to the State Consumer Rights Protection Authority (VVTAT). The repair history, photos and approved quote are what you answer with.
Is there a free plan?
Yes. You can start without paying, and plans are priced per technician when you add staff.