Sattotal now works in South Africa
Country 47, and the first outside Europe and the Americas. It arrives with its own tax and currency, but above all with a repair law that puts in writing what the product already did.
South Africa can now be chosen as your organisation country, taking Sattotal to 47 countries. Picking it switches the tax (15% VAT), the currency (rand, R), the tax identifier label and, above all, the legislation cited on the documents your customer signs.
What South African law asks of a repair shop
An authorised estimate before you charge
The Consumer Protection Act 68 of 2008 forbids charging for a repair without an estimate the customer authorised, and forbids exceeding it without asking again. That is precisely the email approval flow already in the product, with the approval date kept on record.
Diagnostics are not billable
That same section stops you invoicing the stripping and testing needed to prepare the estimate, unless you disclosed the price up front and the customer agreed to it. Diagnosis and the chargeable repair stay apart.
Three months on parts and labour
Every new or reconditioned part you fit, and the labour to fit it, is warranted for three months from installation. And if the fault comes back within those three months, the customer may ask for a replacement device or a refund rather than a second repair.
The tax identifier is the VAT Registration Number issued by SARS, and it belongs to businesses: a South African private customer is asked for nothing, just as in the United Kingdom, Ireland or Denmark. The personal alternative would be the 13-digit ID number, which encodes date of birth and gender, and that is not something a repair shop should be collecting.
Invoicing and POS are available from day one: South Africa has no electronic invoicing mandate, so an ordinary invoice remains valid.
To switch it on, go to Settings → Organisation and choose the country. Tax, currency, the nine provinces and the legal texts adjust on their own, and you can edit them at any time from Settings → Documents.