Sattotal now works in Ivory Coast
Country 54, and the second in the OHADA space. But what sets it apart is not OHADA: it is Loi 2016-412, which devotes four articles to repair work and requires things no other country in the catalogue requires.
Ivory Coast can now be picked as your organisation's country. That takes Sattotal to 54 countries. Choosing it switches the tax (18% VAT), the currency (CFA franc), the tax identifier label (NCC, the Numéro de Compte Contribuable), the address dropdown — 31 regions plus the two autonomous districts, Abidjan and Yamoussoukro — and the legislation quoted on the documents your customer signs. The postal code field disappears too, because the country works by post box: «01 BP 1234 ABIDJAN 01».
Article 95 of Loi 2016-412 is the most unusual rule in the whole catalogue, and almost no repair shop knows it applies to them: any period of seven days or more during which the device sits immobilised IS ADDED to the warranty time still left to run. And the article closes the door on working around it — «il ne peut être dérogé par convention aux dispositions du présent article» — so a clause in your terms saying otherwise is worth nothing. In practice it means knowing the exact day a device came in and the exact day it went out.
What Ivorian law requires you to hand over
A written repair report
Article 96 does not ask for a receipt: it requires you to state IN WRITING the origin of the fault, the nature of the work done and the parts or supplies replaced, whenever the repair is billed at a fixed price. That is exactly the report the app already produces with the device.
The commercial warranty, as a written contract
Article 94 requires the commercial warranty to take the form of a written contract, with a copy handed to the customer. Saying it across the counter, or a single line on the job sheet, is not enough.
A completion deadline
Article 6 requires you to state the deadline by which you undertake to carry out the work when the service is not immediate. Overrun it by more than seven days without force majeure and the customer can cancel the contract by recorded-delivery letter.
The rest is inherited from Senegal, which was the whole point: the OHADA Actes uniformes are identical across all 17 member states. Article 59 requires your RCCM registration number and place of registration on your commercial documents — separate from the NCC tax number, and held by the commercial court — and articles 67 to 70 let you hold the device until you are paid and, where storage costs are out of proportion to its value, ask a judge to authorise its sale with the proceeds paid into court. In South Africa, Nigeria or Mauritius you cannot do that.
Ivorian repair report
Phone Service Abidjan
NCC : 1234567A | RCCM : CI ABJ 2021 B 5678
Origine de la panne : connecteur de charge oxydé
Pièces remplacées : connecteur de charge (1) · TVA 18 %