A repair service business is about more than the customer who calls in with a broken laptop. You look after contract clients, manage manufacturer warranties, return faulty parts to suppliers and send technicians out on call-outs. Four workflows, and a spreadsheet can't keep up with any of them.
Fixing the machine is the easy bit. Knowing where every single job stands is the hard part: which one's waiting on a part, which quote has been sitting unanswered for three days, which repair is under warranty and which needs an invoice. If all of that lives in one technician's head, it falls over the moment things get busy.
Sattotal ties the whole repair business together: a job sheet for every device with its full history, warranties with an expiry date, supplier RMA, quotes approved by the customer by email and a signed handover form — with permissions set per technician.
Job sheets and history
Every device has its own job sheet, tracking status, assigned technician and time spent, from drop-off right through to collection.
Companies and private customers
Customer records hold tax details, several addresses and the full history of every device they've had in.
Warranties, tracked
Every repair carries an expiry date, so you know straight away if a repeat call-out is chargeable or still under warranty.
RMA to suppliers
Send the faulty part back to the supplier and keep an eye on its progress without losing track of the customer waiting on it.
Quotes signed off by email
Customers approve online, with a record of who signed off and when — no work starts on the device before that.
Access by technician
Every technician sees only what's relevant to them. The one on the bench doesn't need to see invoicing.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Does it suit a repair service business that looks after companies?
Yes. Customers can be set up as companies with tax details and more than one address, and every device keeps a complete history of past jobs.
Can I keep warranties under control?
Yes. Every repair has a warranty expiry date, so you know straight away whether a repeat call-out is under warranty or needs billing.
Does it look after sending parts back to the supplier?
It does, through RMA: log the faulty part, send it back to the supplier and track where it's at without losing sight of the customer waiting.
Does it work with several technicians on different permissions?
Yes. Each technician can be given access to just what they need, and you can see the time each one has logged.
Does it cover both computer repairs and household appliances?
Yes. Every type of device has its own faults, whether that's a motherboard, a screen, a drain pump or a compressor.