A service centre isn't only about the customer who walks through the door. You look after companies on contract, stand behind manufacturer warranties, return faulty parts to suppliers and send engineers out on call-outs. Four separate workflows that a spreadsheet was never built to hold.
Repairing the equipment is rarely the issue. The issue is knowing exactly where each job stands: which is waiting on a spare part, which quote has gone three days without a reply, which repair is covered by warranty and which needs invoicing. When that information only lives in an engineer's head, it falls apart as soon as volume builds up.
Sattotal covers the whole service centre in one place: a job sheet per device with its full history, warranties with an expiry date, supplier RMA, quotes your customer approves by email and a signed collection form — with permissions set per engineer.
Job sheets
Every device gets its own job sheet — status, assigned engineer and time logged, from drop-off to collection.
Business and private customers
Customer records with company details, multiple addresses and the complete history of every device they've sent in.
Warranty tracking
An expiry date on every repair, so you can tell instantly whether a repeat visit is chargeable or under warranty.
RMA with suppliers
Return the faulty part to the supplier and follow its progress without losing track of the customer waiting on it.
Email-approved quotes
Customers sign off online. It's recorded who approved it and when, and the device isn't touched until they do.
Permissions per engineer
Each member of staff sees only what's relevant to their role. The workshop engineer doesn't need sight of invoicing.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Is this suitable for a service centre that works with businesses?
Yes. Customers can be set up as companies with company details and multiple addresses, and each device keeps a full history of past work.
Can I manage warranties?
Yes. Every repair holds its warranty expiry date, so you can tell at a glance whether a repeat visit is under warranty or chargeable.
Does it manage returns of parts to the supplier?
Yes, via RMA: you log the faulty part, send it back to the supplier and follow its progress without losing track of the customer's job.
Is it suitable for several engineers with different permissions?
Yes. You can restrict each engineer to only what they need to see, and check the time logged against each one.
Does it suit both IT equipment and household appliances?
Yes. Each type of equipment comes with its own typical faults, from a logic board or screen to a drain pump or a compressor.