Melbourne keeps its devices alive longer than most. Between the university crowd, a strong repair and reuse culture and a laneway full of small independent shops, refurbished parts are normal here rather than a last resort.
That is precisely what makes the paperwork matter. If you fit refurbished parts as a matter of course, the law says the customer has to be told before you take the device, and a verbal mention at a busy counter is not a record of anything.
Sattotal puts the notice in front of the customer at intake and keeps it on the signed receipt, so the conversation you had is also the document you can produce. Parts, warranties and quote approvals live in the same job card.
Repair notices built in
Section 103 of the Australian Consumer Law makes you give a written notice before you accept the goods. It appears on screen at intake and on the signed receipt, in the exact wording the regulation prescribes.
Job cards with IMEI
Every device is booked in with its IMEI, serial, make and model, so two identical handsets never get swapped on the bench.
Set up for Australia
10% GST, amounts in Australian dollars and your ABN on every document, plus your ACN where the Corporations Act requires it.
Quotes approved in writing
You email the quote, the customer approves it, and the approval and its date stay on record if the price is ever questioned.
Uncollected goods by State
Your paperwork cites the Act that applies where you trade, because the rules differ: some jurisdictions let you sell after notice, Queensland needs a court order.
Runs from a phone
Cloud-based, nothing to install on the bench, with automatic backups.
Plans and pricing
Join the public beta and use Sattotal free until 31 December 2026 (beta through September + October, November and December free). No credit card, no commitment.
Frequently asked questions
Does it suit a repair shop in Melbourne?
Yes. Sattotal runs in the browser, so a shop in Melbourne can open job cards from the counter, a laptop or a phone with nothing installed.
Does it handle the section 103 repair notice?
Yes, and that is the point. The notice has to be given before you accept the goods, not afterwards, and failing to give it is an offence of strict liability. Sattotal shows it on screen at intake and prints it on the signed receipt, word for word as regulation 91 prescribes.
Does it use Australian GST, not UK VAT?
Yes. Pick Australia as your country and everything switches to 10% GST and Australian dollars, with your ABN on quotes and invoices.
What about consumer guarantees?
The Australian Consumer Law guarantees cannot be excluded: services must be provided with due care and skill and within a reasonable time. There is no fixed guarantee period, so your own commercial guarantee sits on top of them rather than replacing them. The handover documents say exactly that.
What happens with a device nobody collects?
That is State and Territory law, and it varies a lot: notice periods, value thresholds and, in Queensland, a court order before you can sell. Your documents cite the Act that applies where you trade.
What does it cost to start?
Nothing. There is a free plan, and pricing per technician once your team grows.